Experienced Customer Service Representative – Healthcare Industry Support

Are you a customer service professional with a passion for delivering exceptional support to policy holders, providers, and others? Do you have a strong background in pharmacy, insurance, or call center experience? If so, we invite you to at blithequark as an Experienced Customer Service Representative. This is a 06+months contract opportunity with long-term potential, located in the U.S. (Remote). As a key member of our team, you will play a vital role in providing administrative and business services to our clients in the healthcare industry. About blithequark blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to deliver exceptional customer service and support to our clients, while fostering a culture of collaboration, innovation, and growth. We are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. Job Summary As an Experienced Customer Service Representative, you will be responsible for delivering straightforward administrative and/or other basic business services in Customer Service. You will receive requests by mail, telephone, or in person regarding insurance claims/policies and respond to inquiries from policy holders, providers, and others for information and assistance. You will also perform research to respond to inquiries and interpret policy provisions to determine the most effective response. Key Responsibilities * Deliver administrative and/or other basic business services in Customer Service * Receive requests by mail, telephone, or in person regarding insurance claims/policies * Respond to inquiries from policy holders, providers, and others for information and assistance * Perform research to respond to inquiries and interpret policy provisions to determine the most effective response * Mail or route claim forms and supporting documentation to various units for final processing * Independently respond to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity * Good knowledge and understanding of Customer Service and business/operating processes and procedures * Works to clearly defined procedures under close supervision Key Requirements and Technology Experience * Key skills: Pharmacy, Insurance, Customer Service/Call Center Experience Insurance, Call Center Experience * Pharmacy background is not necessary but preferred * Call Center experience is preferred * Previous work at home experience * Computer and desk phone savvy * Reliable * Great attendance * With this job, you will make and take calls daily * High School Diploma Training and Onboarding * Training hours are 8:30-5pm EST with a 30-minute lunch * Your schedule after training may or may not differ depending on work volume * Be prepared to work between the hours of 8am-6:30pm EST as those are the working hours of production * Schedule Post-Training: Be prepared to work between the hours of 8am-6:30pm EST as those are the working hours of production * Training Schedule: 8:30-5pm EST (4-6 weeks) Work Environment and Company Culture * This position is 100% remote, and candidates can be sourced from across the US as long as they're able to support the EST schedule * Candidates must have a quiet and private working environment * Candidates must have a reliable, high-speed internet connection * Candidates must have a hard-wired internet connection to connect into the equipment - WiFi connection will not suffice Compensation, Perks, and Benefits * Pay Range: $18 - $20/hour * Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location) Career Growth Opportunities and Learning Benefits * blithequark is committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion * We offer opportunities for career growth and development, including training and professional development programs * Our team is passionate about delivering exceptional customer service and support to our clients, and we are committed to fostering a culture of collaboration, innovation, and growth If you are interested in this position, please apply online for immediate consideration. We are an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from blithequark and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy. Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.