**Experienced Customer Service Representative - Maryland Health Connection (arenaflex)**

**Join arenaflex's dynamic team as a Customer Service Representative and make a meaningful impact in the lives of Maryland residents.** As a Customer Service Representative at arenaflex's Maryland Health Connection, you will play a vital role in providing exceptional support to individuals, families, and small group employees seeking information, enrollment assistance, and other services related to the Maryland Health Connection. If you are a motivated and empathetic individual with a passion for delivering high-quality customer service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading organization dedicated to providing innovative solutions and exceptional service to the Maryland community. Our team is committed to making a positive impact in the lives of our customers, and we are seeking like-minded individuals to join our dynamic team. **Job Summary** As a Customer Service Representative, you will be responsible for providing information and assistance to customers regarding eligibility and enrollment for Medicaid, as well as services applications and enrollments for Qualified Health Plans on the Exchange. You will utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers. **Key Responsibilities** * Provide exceptional customer service to individuals, families, and small group employees seeking information, enrollment assistance, and other services related to the Maryland Health Connection * Assist customers with eligibility and enrollment for Medicaid, as well as services applications and enrollments for Qualified Health Plans on the Exchange * Utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers * Respond to customer inquiries and resolve issues in a timely and professional manner * Meet or exceed performance metrics and quality standards * Collaborate with internal teams to ensure seamless delivery of services to customers **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * At least 1 year of call center experience, with a focus on customer service and issue resolution * Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines * Proficiency in Microsoft Office and CRM software **Preferred Qualifications** * Experience working in a healthcare or insurance environment * Familiarity with Medicaid and Qualified Health Plans * Bilingual or multilingual skills * Experience with customer relationship management software and other State systems **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work effectively in a team environment * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Proficiency in Microsoft Office and CRM software **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development, including training and certification programs * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to arenaflex's employee assistance program, including counseling and wellness services **Work Environment and Company Culture** * Work from home in a remote setting * Flexible scheduling to meet the needs of customers and the organization * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to arenaflex's employee assistance program, including counseling and wellness services **Compensation, Perks, and Benefits** * Competitive hourly rate of $16.63 per hour * Benefits package, including 401(k), dental insurance, health insurance, and vision insurance * Work from home in a remote setting * Flexible scheduling to meet the needs of customers and the organization * Opportunities for professional growth and development, including training and certification programs **Training and Onboarding** * Comprehensive training program, including classroom instruction and on-the-job training * Mentorship and coaching to ensure successful transition into the role * Opportunities for professional growth and development, including training and certification programs **Schedule and Availability** * 8-hour shift, with flexible scheduling to meet the needs of customers and the organization * Availability to work a minimum of 40 hours per week * Ability to work a variety of shifts, including day shifts and evening shifts **Application and Selection Process** * Apply online through the arenaflex website * Submit resume and cover letter, with a brief statement outlining your qualifications and experience * Participate in a phone or video interview with a member of the arenaflex team * Complete a skills assessment and/or personality test, as required * Participate in a final interview with a member of the arenaflex team **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Contact Information** If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [insert contact information]. **Apply Now** To apply for this exciting opportunity, please submit your resume and cover letter, with a brief statement outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job