**Experienced Customer Service Representative – Merchant Services**

Join arenaflex, a leading food delivery and logistics company, in a dynamic and rewarding role as an Experienced Customer Service Representative – Merchant Services. As a key member of our Inbound Operations team, you will play a vital role in delivering exceptional customer experiences, driving business growth, and fostering a positive work environment. **About arenaflex** arenaflex is a fast-paced and innovative company that connects customers with their favorite food and restaurants. We are committed to providing a seamless and enjoyable experience for our customers, merchants, and delivery partners. With a strong focus on customer satisfaction, we strive to build long-term relationships and create a positive impact on our communities. **Job Summary** As an Experienced Customer Service Representative – Merchant Services, you will be responsible for providing exceptional customer support, resolving issues, and driving business growth. You will work closely with our Merchant Services team to ensure that our merchants receive the best possible support, resulting in increased customer satisfaction and loyalty. This role is ideal for individuals who are passionate about delivering exceptional customer experiences, are self-motivated, and thrive in a fast-paced environment. **Key Responsibilities** * Provide exceptional customer support to merchants, addressing their concerns, and resolving issues in a timely and professional manner. * Collaborate with the Merchant Services team to develop and implement strategies to improve customer satisfaction and loyalty. * Analyze customer feedback and data to identify trends and areas for improvement, making recommendations to drive business growth. * Develop and maintain strong relationships with merchants, providing them with the support and resources they need to succeed. * Work closely with other teams, such as Operations and Customer Support, to ensure seamless communication and collaboration. * Stay up-to-date with industry trends and best practices, applying this knowledge to drive business growth and improve customer experiences. * Participate in training and development programs to enhance your skills and knowledge, staying ahead of the curve in a rapidly evolving industry. **Essential Qualifications** * 2+ years of experience in a customer-facing role, preferably in a call center or customer support environment. * Bachelor's degree in a related field, such as Business, Communications, or Marketing. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and merchants. * Strong problem-solving and analytical skills, with the ability to analyze data and make recommendations to drive business growth. * Proficiency in Google Sheets or other data analysis tools, with the ability to perform data analysis and create reports. * Ability to work in a fast-paced environment, with a high level of energy and motivation. * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines. **Preferred Qualifications** * Experience working in a remote or virtual environment, with a strong ability to work independently and manage your time effectively. * Knowledge of the food delivery and logistics industry, with a strong understanding of the challenges and opportunities facing merchants and customers. * Experience working with CRM software, such as Salesforce or Zendesk. * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP). **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and merchants. * Strong problem-solving and analytical skills, with the ability to analyze data and make recommendations to drive business growth. * Proficiency in Google Sheets or other data analysis tools, with the ability to perform data analysis and create reports. * Ability to work in a fast-paced environment, with a high level of energy and motivation. * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines. * Ability to adapt to changing priorities and deadlines, with a strong focus on delivering exceptional customer experiences. **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program, with opportunities to develop your skills and knowledge in areas such as customer service, sales, and marketing. * Collaborate with other teams, such as Operations and Customer Support, to gain a deeper understanding of the business and develop your skills in areas such as data analysis and problem-solving. * Participate in professional development programs, such as conferences and workshops, to stay up-to-date with industry trends and best practices. * Opportunities for career advancement, with a strong focus on promoting from within and developing the skills and knowledge of our team members. **Work Environment and Company Culture** * arenaflex is a fast-paced and dynamic company, with a strong focus on innovation and customer satisfaction. * Our company culture is built on a foundation of teamwork, collaboration, and open communication, with a strong emphasis on delivering exceptional customer experiences. * We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. * arenaflex is committed to creating a positive and inclusive work environment, with a strong focus on diversity, equity, and inclusion. **Compensation, Perks, and Benefits** * Competitive salary of $26/hour, with opportunities for bonuses and commissions. * Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. * Opportunities for professional development and career advancement, with a strong focus on promoting from within. * Flexible work arrangements, including remote work options and flexible hours. * Access to a comprehensive training program, with opportunities to develop your skills and knowledge in areas such as customer service, sales, and marketing. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for this role. We look forward to hearing from you! Apply for this job