Experienced Customer Service Representative – Nights and Weekends (Full Time) for Live Event Ticketing Exchange at arenaflex

Introduction to arenaflex and the Live Event Industry arenaflex is a leading player in the live event ticketing exchange, providing a platform for buyers and sellers to connect and transact. As a key member of our team, you will play a vital role in ensuring that our customers and sellers have an exceptional experience. The live event industry is a dynamic and exciting space, with a wide range of events and activities taking place every day. At arenaflex, we are passionate about delivering elite service to our customers and sellers, and we are looking for a talented and motivated individual to join our team as a Customer Service Representative. Job Overview In this role, you will work to manage transactions and relationships with our valued sellers and customers who have placed an order through the arenaflex exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we are providing exceptional service to both our sellers and our customers. As a Customer Service Representative at arenaflex, you will be the face of our company, and your excellent communication and problem-solving skills will be essential in resolving issues and providing solutions to our customers and sellers. Key Responsibilities Manage transactions and relationships with sellers and customers, responding to a wide range of event and order-related questions via phone and email Provide exceptional service to both sellers and customers, ensuring that their experiences with arenaflex are positive and memorable Proactively identify potential order issues and find solutions to problems, using critical thinking and industry knowledge to resolve issues fairly and constructively Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues in a fair and constructive manner Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities, navigating order queues and determining what requires attention to provide real-time assistance Play an active role in continued learning and development, advancing skill sets necessary for individual and team goals Role Expectations and Progression As a Customer Service Representative at arenaflex, your role expectations will progress over time. In the first 30 days, you will complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry. You will learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers. You will also gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. After 60 days, you will investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. You will handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities, navigating order queues and determining what requires attention to provide real-time assistance. After 90 days, you will play an active role in continued learning and development, advancing skill sets necessary for individual and team goals. You will manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. Essential Qualifications Outstanding communication, attention to detail, and organizational skills Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills Interest in the live event space and an eager-to-learn attitude Preferred Qualifications Previous experience in customer service or a related field Knowledge of the live event industry or ticketing exchange Experience working in a fast-paced, dynamic environment Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills Strong problem-solving and critical thinking skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and organizational skills Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive new hire orientation program Ongoing training and development opportunities Coaching and mentoring from experienced team members Opportunities for career advancement and professional growth Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that is passionate about delivering exceptional service to our customers and sellers. Our company culture is built around a set of core values that include: A commitment to excellence in everything we do A passion for delivering exceptional customer service A focus on teamwork and collaboration A commitment to ongoing learning and development Compensation, Perks, and Benefits As a Customer Service Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: Competitive base salary of $40,000 per year Overtime eligibility and bi-annual bonuses Annual equity grant Comprehensive benefits package, including health, dental, and vision insurance 401(k) matching program Paid time off and holidays Conclusion If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Service Representative. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is a role that offers a unique combination of challenge and reward. Don't miss out on this opportunity to join a dynamic and fast-paced team that is passionate about delivering exceptional service to our customers and sellers. Apply today to take the first step in your career with arenaflex! Apply for this job