**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join arenaflex, a leading healthcare company, in its mission to revolutionize the way people experience healthcare. As an Experienced Customer Service Representative, you will play a vital role in delivering exceptional customer service to patients and families, ensuring timely delivery of life-sustaining medications, and making a meaningful impact on people's lives. **About arenaflex** arenaflex is a dynamic and innovative healthcare company that is passionate about delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a commitment to excellence, we are dedicated to making healthcare more personal, convenient, and affordable. **Job Summary** We are seeking an Experienced Customer Service Representative to join our Inbound Pharmacy Service team in Mount Prospect, IL. As a key member of our team, you will work in an overnight shift, providing exceptional customer service to patients and families, and ensuring timely delivery of life-sustaining medications. If you have a passion for helping others, strong computer skills, and a commitment to excellence, we encourage you to apply. **Key Responsibilities** * Provide exceptional customer service to patients and families, responding to their inquiries and resolving their issues in a timely and professional manner * Handle high-volume calls, including prescription refills, order status, and insurance coverage * Utilize strong communication and problem-solving skills to resolve complex customer needs over the phone * Collaborate with internal teams to ensure timely delivery of medications and resolve any issues that may arise * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 1+ year of customer service experience in a fast-paced, metric environment * 6+ months of high call center experience working in Windows, Microsoft, or another application * Strong computer skills, including proficiency in Microsoft Office and other software applications * Excellent communication and problem-solving skills, with the ability to work effectively in a team environment * Ability to work in an overnight shift, Monday through Sunday, 9:00pm EST to 9:00am EST * Must live within 75 miles of Mount Prospect, IL **Preferred Qualifications** * 6+ months of experience handling and resolving a high volume of complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a pharmacy or healthcare setting **Education** * Verifiable High School Diploma, GED, or equivalent experience **COVID-19 Vaccination Requirement** arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **Compensation and Benefits** * Competitive pay range: $17.02 - $27.16 per hour * Opportunities for advancement and career growth within arenaflex * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Ongoing training and development opportunities **Work Environment and Culture** * arenaflex is an equal opportunity employer, committed to promoting and sustaining a culture of diversity, inclusion, and belonging * Our high-energy culture is passionate about delivering exceptional customer service and making a meaningful impact on people's lives * We strive to create a work environment that is collaborative, supportive, and inclusive, where everyone feels empowered to contribute and grow **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Now! **Note:** arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job