**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join arenaflex, a leading healthcare company, in its mission to deliver enhanced human-centric healthcare for a rapidly changing world. As an Experienced Customer Service Representative, you will play a vital role in supporting our specialty patients who require life-sustaining medications. Working in our inbound call center, you will make a meaningful connection with patients, ensuring timely delivery of their medications and resolving their questions with empathy. **About arenaflex** arenaflex is a healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for handling inbound calls from patients, resolving their questions and concerns, and ensuring timely delivery of their medications. You will work in a fast-paced, metric-driven environment, where your skills and knowledge will make a significant impact on our patients' lives. **Key Responsibilities** * Handle inbound calls from patients, responding to their questions and concerns in a timely and empathetic manner * Resolve patient issues related to prescription refills, order status, and insurance coverage * Provide accurate and up-to-date information on medication delivery and patient care * Collaborate with internal teams to resolve complex patient issues * Meet or exceed performance metrics, including call volume, resolution rate, and customer satisfaction * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 1+ year of customer service experience in a fast-paced, metric-driven environment * 6+ months of high call center experience working in Windows, Microsoft, or another application * Strong computer skills, including proficiency in CRM software and Microsoft Office * Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and internal teams * Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * 6+ months of experience handling and resolving a high volume of complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a call center environment, with a strong understanding of call center metrics and performance indicators **COVID-19 Vaccination Requirement** arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **Training Schedule** * Monday through Friday, 9:00am EST to 5:00pm EST (training schedule) * Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am (an 8-hour shift will be assigned to you 5 days a week within this time frame) **Pay Range** * The typical pay range for this role is $17.02 to $27.16 per hour * Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. **Benefits and Perks** * Comprehensive training program to enhance skills and knowledge * Opportunities for career growth and advancement within arenaflex * Competitive pay and benefits package * Flexible scheduling to accommodate work-life balance * Ongoing support and development to ensure success in the role **Work Environment and Culture** * arenaflex is committed to promoting and sustaining a culture of diversity, inclusion, and belonging every day * We strive to create a work environment that is inclusive, respectful, and supportive of all colleagues * Our Heart At Work Behaviors support our purpose and guide our actions every day **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. **Equal Opportunity Employer** arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job