**Experienced Customer Service Representative – Remote Healthcare Support**

At arenaflex, we're dedicated to delivering innovative healthcare services that improve the lives of millions of people worldwide. As a Customer Service Representative on our Contact Center team, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to thrive. Join us in our mission to advance health equity and make a meaningful impact on the communities we serve. **About arenaflex** arenaflex is a global organization that's revolutionizing the healthcare industry with cutting-edge technology and a commitment to diversity and inclusion. Our team is passionate about creating a culture that values talented individuals from all backgrounds, providing comprehensive benefits, and offering career development opportunities that help you grow professionally and personally. We're a company that truly cares about its people and the communities we serve. **Join Our Contact Center Apprenticeship Program** We're always on the lookout for talented individuals like you to join our Contact Center team. Our apprenticeship program is designed to help you develop new skills and knowledge in the healthcare industry. With comprehensive training and a supportive team, you'll be equipped to provide exceptional customer service and make a real difference in the lives of our patients. **The Opportunity** As a Customer Service Representative, you'll be responsible for providing expertise and support to patients and healthcare providers through phone-based interactions. You'll work independently, using your problem-solving skills to resolve a wide range of inquiries and concerns. With a focus on delivering high-quality patient experiences, you'll be an integral part of our team's efforts to improve health outcomes and advance health equity. **Key Responsibilities** * Answer inbound phone calls and provide exceptional customer service to patients and healthcare providers * Review patient liability questions and concerns, and provide clear guidance and support * Schedule, reschedule, and cancel appointments as needed * Perform referral coordination, including completing Open Referrals and/or referral tracking queue * Work all assigned tasks timely and accurately, documenting all actions in the system * Register new patients, verify patient demographics and health insurance, and update patient information in designated databases * Respond to general information requests and/or inquiries from patients, physicians, medical offices, and other callers * Communicate effectively and professionally with patients and healthcare providers * Process all work-related responsibilities in an efficient, timely, and accurate manner **Required Qualifications** * High School Diploma or GED * Must be 18 years of age or older * 1+ years of experience in a call center answering customer service inquiries regarding healthcare * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to work any 8-hour work shift between the hours of 6:30am – 5:30pm PST, Monday through Friday, with rotating Saturday coverage as needed **Preferred Qualifications** * Previous experience using EPIC **Telecommuting Requirements** * Required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy * Ability to keep all company-sensitive documents secure (if applicable) * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Time Management * Attention to Detail * Empathy * All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy **Compensation and Benefits** * Hourly range: $16.00 to $28.27 per hour (based on local labor markets, education, work experience, certifications, etc.) * Comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements) * Opportunity to work in a dynamic and supportive team environment with a focus on career growth and development **Diversity, Equity, and Inclusion** At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're passionate about delivering exceptional customer service and making a real difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from talented individuals who share our passion for delivering exceptional customer service and making a positive impact on the communities we serve. Apply for this job