**Experienced Customer Service Representative - Remote in PST, MST, or CST**

At arenaflex, we're dedicated to providing exceptional customer experiences that drive meaningful connections and improve health outcomes. As a Customer Service Representative, you'll play a vital role in delivering top-notch support to our customers, empowering them to navigate the healthcare system with confidence. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare organization that's revolutionizing the way people access and experience healthcare. With a commitment to innovation, compassion, and excellence, we're shaping the future of healthcare and creating a better world for our customers, employees, and communities. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our mission. **Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for: * Answering 70-90 incoming phone calls per day from customers, identifying their needs, and providing personalized support to address their concerns. * Making outbound calls to customers regarding medical referrals, ensuring seamless communication and coordination. * Asking thoughtful questions, actively listening to customers, and documenting essential information in our computer systems to ensure accurate and efficient resolution. * Assisting customers in obtaining prescribed medical equipment and supplies, providing guidance and support throughout the process. * Verifying insurance eligibility and benefit coverage, obtaining insurance authorization, and ensuring customers receive the care they need. * Researching complex issues across multiple databases, collaborating with support resources to resolve customer issues, and providing solutions that exceed expectations. **Requirements** To succeed in this role, you'll need: * A high school diploma or equivalent work experience. * Must be 18 years of age or older. * At least 1+ year of experience working in a customer service environment, preferably in a call center setting. * Proficiency with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications. * Ability to work an 8-hour shift schedule during normal business hours (8:00am - 5:00pm PST) and occasional overtime. **Nice-to-Haves** * Prior experience in the healthcare or insurance industry, which would be a valuable asset in this role. **Benefits** As a valued member of our team, you'll enjoy: * A comprehensive benefits package, designed to support your physical, emotional, and financial well-being. * Incentive and recognition programs, celebrating your achievements and contributions to our mission. * Equity stock purchase, offering a stake in our company's success. * 401k contribution, helping you build a secure financial future. **Work Environment and Company Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional service, and we're dedicated to fostering a culture that encourages collaboration, innovation, and growth. As a remote employee, you'll have the flexibility to work from the comfort of your own home, with access to cutting-edge technology and tools to support your success. **Career Growth Opportunities and Learning Benefits** We believe in investing in our employees' growth and development, providing opportunities for advancement, training, and education. As a Customer Service Representative, you'll have access to: * Ongoing training and development programs, designed to enhance your skills and knowledge. * Mentorship and coaching, supporting your career growth and success. * Opportunities for advancement, as you take on new challenges and responsibilities. **How to Apply** If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you! Apply now to join our team at arenaflex and start making a difference in the lives of our customers. Apply Job! Apply for this job