Experienced Customer Service Representative – Remote Member Services Expert for arenaflex

Introduction to arenaflex Imagine being part of a dynamic team that offers a world of possibilities, both at work and in your personal life. At arenaflex, we are committed to providing our employees with a platform to grow, learn, and thrive. As a member of our team, you will have the opportunity to travel the world, develop your skills, and become the best version of yourself. With a focus on flexibility, grace, and continuous learning, you will be empowered to address challenges head-on, acquire new skills, and advance your career while having the time of your life. Why You Will Love This Job This role is an integral part of the Payments and Digital Strategy team at arenaflex Credit Union. As a Member Services Representative, you will be responsible for a range of tasks related to payment processing, item processing, direct bills, and fund transfers. If you are passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a team that values diversity and inclusion, then this job is perfect for you. Key Responsibilities Complete data entry and balancing tasks with precision and accuracy Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing Work on member cases/sports assigned, ensuring timely and effective resolution Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products Log, report, and make necessary GL, account changes, and/or returns Process Stop Pays and Check Batching Complete daily balancing and department closing tasks Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests Research and confirm incoming and outgoing fund transfer information Communicate with vendors to process fund transfers Understand and be familiar with outgoing and incoming fund transfer laws and regulations Essential and Preferred Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or GED Intermediate Excel and Word skills Preferred qualifications include: Previous customer/member service experience Previous banking or Credit Union experience Episys/Symitar and processing wires experience Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) Ability to work extended hours in support of business needs Ability to exercise excellent customer service skills Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team Ability to perform mathematical calculations and analyze data Ability to effectively prioritize work and meet deadlines under high-volume pressure Ability to cross-train and perform any role assigned within the department Ability to interact professionally with all personnel and members Ability to work independently and with minimal supervision Ability to self-motivate with strong organizational skills and attention to detail Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Member Services Representative, you will have access to training and development programs, mentorship, and career advancement opportunities. You will be empowered to take ownership of your career, develop new skills, and pursue your passions. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe in creating a work environment that is welcoming, supportive, and empowering for all employees. Our company culture is built on the principles of respect, integrity, and excellence, and we strive to create a positive and productive work environment that allows our employees to thrive. Compensation, Perks, and Benefits As a Member Services Representative at arenaflex, you will be eligible for a range of benefits, including: Competitive salary: $22-35/hour Travel perks: access to discounted travel rates and packages Health benefits: comprehensive health, dental, prescription, and vision benefits Wellness programs: access to fitness classes, mental health resources, and employee assistance programs 401(k) program: eligibility for company-matched retirement savings plan Additional benefits: employee discounts, pet insurance, and more Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, then we encourage you to apply for this exciting opportunity. As a Member Services Representative at arenaflex, you will be part of a dynamic team that values diversity, inclusion, and excellence. You will have the opportunity to grow, learn, and thrive in a supportive and empowering work environment. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of the arenaflex family! Apply for this job