**Experienced Customer Service Representative – Remote Opportunity (Monday- Wednesday, 12:30 PM to 8:30 PM (Eastern Time))**

At arenaflex, we're passionate about delivering exceptional customer experiences and building lasting relationships with our loyal customer base. As a growing e-commerce company dedicated to providing high-quality compression socks and wellness products, we're committed to making a difference, one step at a time! **About arenaflex** arenaflex (www.arenaflex.com) is a dynamic and innovative company that values creativity, customer satisfaction, and employee growth. With a focus on comfort, functionality, and customer-centricity, we proudly serve customers across the U.S., Canada, and the U.K. Our team is dedicated to providing top-notch support and building a loyal community of customers who share our passion for wellness and active lifestyles. **Responsibilities** As an Experienced Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional customer experiences across multiple channels. Your key responsibilities will include: * Answering incoming calls and responding to customer inquiries in a clear, professional, and friendly manner. * Managing and responding to incoming chat conversations on our website, providing real-time support to customers. * Monitoring and responding to customer messages on social media platforms, including Facebook, Instagram, X, Pinterest, and more. * Handling website inquiries and email communications efficiently. * Providing accurate information about products, promotions, and company policies. * Resolving customer complaints, processing returns/exchanges, and escalating issues as necessary. * Utilizing the customer service platform, Gorgias, to manage and log all customer interactions and maintain detailed records (experience with Gorgias is a significant plus). * Staying informed about company updates, new products, and campaigns to provide customers with the most current information. * Collaborating with team members to identify and address common customer concerns, improving service and processes. **Qualifications** To succeed in this role, you'll need: * A minimum of 3 years of customer service experience handling inquiries across multiple channels (phone, chat, social media, email). * Exceptional verbal and written communication skills, with the ability to speak and write clearly and effectively. * Proven ability to maintain a professional and empathetic tone in high-pressure situations. * Familiarity with Gorgias or similar customer service software is highly preferred. * Strong multitasking abilities and attention to detail. * Self-motivated and capable of working independently in a remote setting. * Tech-savvy, with proficiency in managing chat tools, social media platforms, and basic computer skills. **Why Join arenaflex?** * Flexible remote work – Work from the comfort of your own home. * Be part of a growing, innovative company that values creativity and customer satisfaction. * Opportunities for professional growth and development. * A supportive and collaborative team environment. * Competitive compensation and benefits package. * Access to ongoing training and development opportunities to enhance your skills and knowledge. * A dynamic and inclusive company culture that values diversity, equity, and inclusion. **Work Environment and Company Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences and building lasting relationships with our loyal customer base. We believe in: * Empowering our employees to take ownership of their work and make decisions that drive results. * Fostering a culture of continuous learning and development, where employees can grow and thrive. * Encouraging open communication, collaboration, and feedback to drive innovation and improvement. * Celebrating diversity, equity, and inclusion, and creating a workplace that's welcoming and inclusive for all. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We can't wait to hear from you! Apply Now! Apply for this job