**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

Are you a customer service professional looking for a new challenge in a dynamic and growing organization? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading provider of dental insurance benefits and services. We're seeking an experienced Customer Service Representative to join our team, working remotely from the comfort of your own home. **About arenaflex** arenaflex is a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. We're a company that values our employees and strives to provide a great environment where people enjoy coming to work and have access to a balanced quality of life. Our mission is to provide exceptional customer service and support to our subscribers and dental offices, while also promoting the health and wellness of our employees. **A Day in the Life of a Customer Service Representative** As a Customer Service Representative at arenaflex, you'll be responsible for providing accurate information about dental insurance benefits and claims to our subscribers and dental offices. You'll be the first point of contact for many of our customers, and your positive attitude, professionalism, and attention to detail will make all the difference in their experience with our company. **Key Responsibilities:** * Answer a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims * Listen attentively and ask questions to further determine the needs, requests, or concerns of subscribers and dental offices * Thoroughly document calls to include contact information, nature of the call, and resolution provided * Utilize multiple resources to research and resolve any issues related to the inquiry and provide a follow-up response * Assist with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed * Answer calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.) * Exhibit a positive, professional demeanor and tact throughout all calls * Consistently adhere to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc. **Requirements:** * High school diploma, some college preferred * Two years of experience in a high-volume customer service setting * Previous experience in healthcare/dental field, benefits claims, or consumer driven health plans is preferred * Excellent written and verbal communication skills with strong attention to detail * Ability to thrive in a fast-paced, structured call center setting * Ability to utilize various technology platforms for effective communication, problem solving, and relaying information to constituents * Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance of these and other standards * Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc. * Ability to quickly adapt and learn new technologies as they are implemented in the workplace * Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota * Regular and predictable attendance **What We Offer:** * Competitive compensation package, including an annual bonus and merit increase * Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans * 401(k) plan with company match and additional contribution for those who are eligible * Employee Assistance Program for you and everyone in your household * Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs * A diverse, fun, and engaging workplace that feels like a small and close-knit community * "You" time, including paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice **Work Environment and Culture:** * Our employees listen to, learn from, support, and encourage one another in a fast-paced, fun, and engaging environment * We put our customers and stakeholders at the center of all we do and strive for excellence * We have created a culture focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork * We balance work and life priorities by promoting the health and wellness of our employees * We regularly recognize and celebrate our employees for their outstanding work and accomplishments * We promote employee connection, empowerment, and engagement with employee and volunteer activities throughout the year **How We Take Care of Our People:** * A diverse, fun, and engaging workplace that feels like a small and close-knit community * "You" time, including paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice * Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans * Competitive compensation package, including an annual bonus and merit increase * 401(k) plan with company match and additional contribution for those who are eligible * Employee Assistance Program for you and everyone in your household * Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs **Apply Now!** If you're a motivated and customer-focused individual who is looking for a new challenge in a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Job Type:** Full-time **Pay:** $17.50 - $19.00 per hour **Benefits:** * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance * Work from home **Shift:** Day shift **Location:** Oklahoma (Required) **Work Location:** Remote Apply for this job