Experienced Customer Service Representative – Sales and Account Management Professional for arenaflex

Introduction to arenaflex arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions and exceptional customer experiences. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and driving business growth through sales and account management. Our company is committed to fostering a culture of inclusivity, diversity, and excellence, where every employee can thrive and contribute to our mission. Job Overview We are seeking an experienced Customer Service Representative – Sales to join our team at our location in Lubbock, Texas. As a Business Premier Service Consultant, you will assist business customers with requests, questions, and inquiries on all products and services offered by arenaflex. You will be trained to address a broad range of customer service call types, including billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals. Key Responsibilities Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers. Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services. Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution. Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service. Troubleshoot and resolve various customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements. Provide support for products and services offered by arenaflex, including laptop connect services, air cards, USB devices, and initial set-up and configuration of arenaflex-provided software and applications. Identify, track, and trend issues to assist in root cause elimination and proactively engage T3 support (network and IT) to address and resolve issues. Essential Qualifications Call center or customer service experience. Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours. Desire to work onsite in one of our call centers. Ability to communicate effectively, both verbally and in writing. Strong problem-solving skills and ability to troubleshoot complex customer issues. Preferred Qualifications At least one year of customer service experience preferred. Call center experience preferred. Advanced typing/keyboarding skills preferred. Career Growth and Development At arenaflex, we are committed to providing our employees with the tools and resources they need to succeed and grow in their careers. As a Customer Service Representative – Sales, you will have access to paid training, career development programs, and opportunities for advancement within the company. Our goal is to help you build a long-term career with arenaflex, where you can continue to learn, grow, and contribute to our mission. Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment, where every employee feels valued, respected, and empowered to succeed. Our company culture is built on a foundation of excellence, innovation, and customer focus, and we are committed to fostering a workplace that is collaborative, dynamic, and fun. As a member of our team, you will be part of a diverse and talented group of professionals who are passionate about delivering exceptional customer experiences and driving business growth. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a starting hourly rate of $15.00, with the potential to earn up to $3,000 in commissions yearly. Our benefits package includes medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, and adoption reimbursement, among others. We also offer employee discounts on our products and services, as well as opportunities for career advancement and professional growth. Conclusion If you are a motivated and customer-focused professional looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative – Sales position at arenaflex. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this exciting opportunity to join a dynamic and innovative company that is shaping the future of communications and technology. Apply today and take the first step towards a rewarding and successful career with arenaflex! Apply for this job