**Experienced Customer Service Representative – Weekend Remote Support**

**Join arenaflex, a rapidly growing and innovative company, as we expand our customer service team to provide exceptional support to our clients.** Are you a customer service enthusiast with a passion for delivering outstanding experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our remote team, working weekends only. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, exceeding their expectations, and driving customer satisfaction. **About arenaflex** arenaflex is a leading provider of contact center and debt collections services to the world's largest brands. With a coast-to-coast presence and a rapidly expanding team, we are committed to delivering exceptional customer experiences that drive business growth and loyalty. Our team is passionate about innovation, collaboration, and continuous learning, and we are seeking like-minded individuals to join our dynamic team. **Position Scope** As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, resolving issues, and exceeding their expectations. This role requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced, dynamic environment. You will be part of a team of top performers who are empowered to provide the best customer service experience possible. **Key Responsibilities** * Provide exceptional customer service to clients via inbound phone calls, email, live chat, and other communication channels * Exceed daily quotas of inbound/outbound phone calls, emails, and live chats * Record detailed notes of customer communication and maintain real-time communication by keeping inventory volume current * Create life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner * Maintain high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner * De-escalate situations involving dissatisfied customers * Record and document customer interaction, input necessary data, and keep records to identify trends for escalation * Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible * Operate in a remote work environment by utilizing proficient computer skills and technical knowledge * Adapt to a fast-paced and ever-changing work environment * Willing to work a customer service schedule based on high volume days and times in the restaurant/hospitality industry * Maintain consistent and undivided attention to assigned responsibilities * Other duties as assigned **Essential Skills/Abilities** * Clear and articulate telephone voice without major background noise or distractions * Ability to plan, prioritize, and organize workloads * Self-motivation with strong communication skills, excellent decision-making skills, and ability to learn quickly * Must be a reliable individual able to provide consistently excellent work performance * Experience with a multi-line phone system * Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing * Upbeat and positive attitude * Ability to maintain the reputation of arenaflex and any assigned clients * Ability to adapt to change in a rapidly expanding dynamic organization **Qualification/Education and Experience** * Independent self-starter with excellent time management skills * Strong customer service skills (1-3 years' experience in a customer service capacity) * High School diploma or GED required * Must be at least 18 years of age * Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed) * This position is weekends only with a start time of 2 PM or 5 PM EST **Physical Requirements** * Prolonged periods sitting at a desk and working on a computer and telephone * Must be able to lift up to 15 pounds at times **Why Join arenaflex?** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options * Comprehensive training and onboarding program * Access to cutting-edge technology and tools * Opportunities to work with a diverse range of clients and projects **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply Now! Apply for this job