**Experienced Customer Service Representative – Work From Home Opportunity with arenaflex**

Are you ready to embark on a journey that will take you to new heights, challenge you to grow, and reward you with a sense of fulfillment? Join the arenaflex family, and you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be the face of arenaflex, handling customer inquiries, resolving issues, and providing personalized support that exceeds expectations. **Why you'll love this role** As a Customer Service Representative, you'll have the opportunity to make a real difference in people's lives. You'll work closely with customers, listening to their concerns, and providing solutions that meet their needs. arenaflex is committed to delivering exceptional customer experiences, and we're looking for talented individuals who share our passion for excellence. **Key Responsibilities** As a Customer Service Representative, your primary responsibilities will include: * Handling customer inquiries and resolving issues in a timely and professional manner * Providing personalized support to customers, addressing their concerns, and exceeding their expectations * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler registration and front seat tasks, correcting oversold seat tasks, and issuing updates * Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation * Coordinating refuel and revive * Performing traveler loading, including ticket lift or ticket lift/confirmation * Working door scanners and related tasks, including pre-boarding, observing/checking carry-on items, and leave line models * Working jetways/spans for boarding and deplaning travelers * Making boarding and flight door declarations * Conveying domestic/global flight records * Performing traveler service flight close-out systems * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining a schedule of flight loading process * Performing customer service hands-on training * Processing and completing visa document exchanges at stands in the ticket counter area and activation stations * Helping travelers with self-service kiosk registration and booth items handling at ticket counters * Line standing at ticket counter stands and ticket counters * Clearing/confirming international reports at booth in the ticket counter area and activation stations * Accepting and initiating travelers' self-labeled bags at activation stations * Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and project worker/ground handling arrangements or agreements * Having regular and predictable attendance on location, including fulfilling any compulsory overtime requirements * Answering and assisting during security and crisis situations * Furnishing connecting travelers with gate information * Providing quality customer service in a professional manner and according to arenaflex's standards * Adhering to company policies, procedures, and performance standards * Completing task-related stages of training * Complying with applicable laws (e.g., DOT, FAA, TSA) * Utilizing various internal resources/frameworks, including during customer interactions * Wearing uniform as required by company policy * Reasonable accommodations may be made for qualifying individuals with disabilities. **Depending on your airport size, you may also perform the following tasks:** * Performing Traveler Activity Control capabilities, including air to ground communication along with Peak capabilities * Helping international travelers through customs/migration, including baggage reverify * Conveying tickets, international flight records, and customs/migration documents **All you'll need for success** To excel in this role, you'll need: * A bachelor's degree or equivalent experience * Bilingual language skills may be required in certain areas * A valid driver's license as required by local authorities * To satisfy FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * To have the ability to obtain proper airport power or US Customs security identification, if relevant * Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet company and security requirements * To be eligible to work in the U.S. **Preferred qualifications** * Instruction and earlier professional training * Working knowledge of Saber or other Traveler Service Frameworks * Past face-to-face customer service experience * Working in a high-speed environment **What you'll get** As an arenaflex team member, you'll enjoy a comprehensive benefits package, including: * Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex family** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential, and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Join arenaflex today and be part of a team that's passionate about delivering exceptional customer experiences. Apply Job! Apply for this job