**Experienced Customer Service Representative – Work From Home Opportunity with arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in shaping the future of our company by providing top-notch support to our guests from around the world. If you're a people person with a passion for travel and a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a world-renowned hospitality company that's been inspiring travelers for generations. With a diverse portfolio of brands and a commitment to innovation, we're constantly pushing the boundaries of what's possible in the travel industry. Our team is made up of passionate individuals who share a common goal: to create unforgettable experiences for our guests. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional service and exceeding our guests' expectations. **Work From Home Opportunity** We're excited to offer a remote work opportunity that allows you to work from the comfort of your own home. As a Customer Service Representative, you'll have the flexibility to work from anywhere within 100 miles of Austin, TX, and enjoy a work-life balance that suits your needs. Our remote team is a close-knit group of individuals who are passionate about delivering exceptional service and supporting each other in their roles. **Responsibilities** As a Customer Service Representative, you'll be responsible for: * Handling incoming contacts from guests around the world, including voice, email, and chat interactions * Processing reservation requests and supporting basic loyalty and customer care requests * Identifying guest reservation needs and following sales techniques to maximize revenue * Ensuring compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management * Providing customer support through assistance and guidance in issue resolution and open communication with Marriott properties, related company contacts, and third parties * Following all company policies and procedures, maintaining confidentiality of proprietary information, and protecting company assets * Welcoming and acknowledging all guests according to company standards, anticipating and addressing guests' service needs, and thanking guests with genuine appreciation * Developing and maintaining positive working relationships with others, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees **Requirements** To be successful in this role, you'll need: * A high school diploma or G.E.D. equivalent * No related work experience is required, but a passion for customer service and a willingness to learn is essential * A strong communication and problem-solving skills, with the ability to work in a fast-paced environment * A physical ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance * A reliable internet connection with a minimum speed of 3 Mbps download and 1 Mbps upload * A physical cable plug-in (ethernet) connection **Preferred Qualifications** While not required, the following qualifications are preferred: * Related work experience in customer service or a related field * Supervisory experience or a willingness to learn and grow in a leadership role * A license or certification in a related field **Benefits** As a Customer Service Representative with arenaflex, you'll enjoy a range of benefits, including: * Paid training and a competitive hourly base rate paid weekly * Eligibility for quarterly incentives and a comprehensive benefit package, including medical, dental, vision, and retirement savings plan with company match * Employee stock purchase program and travel discounts * A dynamic and inclusive work environment that supports your growth and development * Opportunities to work with a diverse team of individuals from around the world **Career Growth Opportunities** At arenaflex, we're committed to helping our associates grow and succeed in their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to help you develop your skills and knowledge * Opportunities to take on new challenges and responsibilities as you grow in your role * A supportive team environment that encourages collaboration and open communication * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all **Work Environment and Company Culture** As a remote team member, you'll have the flexibility to work from anywhere within 100 miles of Austin, TX. Our remote team is a close-knit group of individuals who are passionate about delivering exceptional service and supporting each other in their roles. We're committed to creating a workplace that's inclusive, diverse, and supportive, with a focus on collaboration, open communication, and continuous learning. **How to Apply** If you're a motivated and customer-focused individual with a passion for travel and a knack for problem-solving, we want to hear from you! To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law. Apply for this job