**Experienced Customer Service Specialist – DriveTime Family of Brands**

At arenaflex, we're not just a company – we're a family. We're a team of passionate individuals who are dedicated to providing exceptional customer experiences and driving growth in the automotive finance industry. As a Customer Service Specialist, you'll play a critical role in embodying our company culture and fulfilling our brand promise in every single customer interaction. **What's Under the Hood?** DriveTime Family of Brands is a leading provider of in-house financing and servicing, with Bridgecrest at its core. As one of the country's top financial servicing providers, we service over $17 billion in finance receivables for DriveTime and other third parties. Our goal is to create a strong path to vehicle ownership for our customers, and we're looking for talented individuals like you to help us achieve it. **The Job: A Closer Look** As a Customer Service Specialist, you'll be responsible for handling multiple potential customer touchpoints throughout the customer's loan. These touchpoints can range from general customer inquiries to questions regarding payments, General Account questions, and overall customer resolutions. You'll be the face of arenaflex, and your interactions with customers will be critical in building trust, resolving issues, and driving customer satisfaction. **Responsibilities:** * Address all customer-facing service situations from all areas of Bridgecrest * Deal with customer calls requiring help, information, sales promotion, and dispute resolution * Perform tasks independently with minimal instruction and supervision * Answer internal and external emails and calls providing status updates and information regarding escalated issues * Effectively manage customer conflict while under pressure * Answer non-routine questions that require deviation from standardized procedures * Demonstrate patience, empathy, and respect during potentially escalating customer interactions * Interact and communicate with management across all lines of the business regarding customer concerns * Ensure the highest level of customer satisfaction **The Right Person for the Job** We're looking for exceptional individuals who possess: * Excellent verbal and written communication skills * Organization and time management skills * A mind for the details * Passionate and goal-oriented individuals who are enthusiastic about their work and passionate about meeting and exceeding goals * A love of listening and a willingness to understand customer needs * The ability to work in a high-functioning team environment and play well with others **The Specifics:** * High School or GED * 2+ years of work experience, including a background in customer service/customer care and dispute resolution **Perks and Benefits:** * Medical, dental, and vision insurance, with arenaflex covering a sizable amount of premiums * 401(K) and company-paid life insurance policy * Short and long-term disability coverage * Growth opportunities, with over 1,000 employees promoted year over year * Tuition reimbursement, because we're passionate about your professional development * Wellness program, including self-guided coaching and journeys, cash incentives, and discounts on medical premiums * Competitive pay, because money matters * Game room, in-house gym, and social events to help you relax and recharge * Paid time off, including wellness days, holidays, and YOU time * And many more benefits and perks that make arenaflex a great place to work! **A Great Place to Work:** arenaflex is a Great Place to Work Certified company, and 90% of our employees say they feel right at home here. We're proud of our awards, including Comparably Awards for Best Company for Diversity, Best Company Culture, and Best Company Leadership, as well as Phoenix Business Journal Healthiest Employers. We're a drug-free, tobacco-free workplace and an Equal Opportunity Employer. **Hiring Process:** Hiring is contingent upon successful completion of our background and drug screening process. We don't just look for the right person for the job – we seek out the right person for arenaflex. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! **Ready to Join the arenaflex Family?** Apply now and take the first step towards a rewarding career with arenaflex. We can't wait to meet you! Apply Job! **About arenaflex:** arenaflex is a leading provider of in-house financing and servicing, with a mission to create a strong path to vehicle ownership for our customers. We're a team of passionate individuals who are dedicated to providing exceptional customer experiences and driving growth in the automotive finance industry. Join us and be a part of a dynamic and growing company that values its employees and customers alike. **Why arenaflex?** * We're a Great Place to Work Certified company * We offer competitive pay and benefits * We're passionate about our employees' professional development * We're committed to creating a strong path to vehicle ownership for our customers * We're a dynamic and growing company with plenty of opportunities for growth and advancement **Join the arenaflex Team:** Apply now and take the first step towards a rewarding career with arenaflex. We can't wait to meet you! Apply for this job