**Experienced Customer Success Associate – Evening, Full Time (REMOTE) at arenaflex**

At arenaflex, we're passionate about delivering exceptional service and creating seamless experiences for our customers. As a Customer Success Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers via telephone, email, and chat. If you're a customer service enthusiast with a passion for building strong relationships and a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading innovator in the fashion and lifestyle industry, dedicated to empowering individuals to express themselves through our diverse portfolio of brands. Our mission is to create a culture of inclusivity, creativity, and collaboration, where every team member feels valued and inspired to grow. As a remote employee, you'll be part of a dynamic and supportive community that's passionate about making a positive impact. **Role Summary** As a Customer Success Associate, you'll be responsible for delivering exceptional service and creating a seamless experience for our customers. You'll communicate with new and potential customers, help guide them through the shopping experience, answer order questions, and support the team to build a successful brand. You'll be expected to meet or exceed established service level agreements set by the Customer Success Supervisor. **Expected Hours and Work Environment** The expected hours for this role are Monday through Friday, 2pm-10pm EST. Hours are subject to change depending on the needs of the business. As a remote employee, you'll have the flexibility to work from the comfort of your own home, with access to a dedicated workspace and the latest technology. **Role Responsibilities** * Answer any and all interactions during your scheduled shift in a friendly and relatable manner * Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand * Empathetic to customers' needs but understanding of the business' bottom line * Collect and share feedback to external teams to ensure the needs of the customers are being met **Role Qualifications** * Minimum 2 years of experience in customer service or related role * Demonstrate a passion for and understanding of the arenaflex brands, customers, and products * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and decision-making skills * Proficiency in using technology, including CRM software and communication tools **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and decision-making skills * Proficiency in using technology, including CRM software and communication tools * Ability to work independently and as part of a remote team * Strong attention to detail and organizational skills **Preferred Qualifications** * Experience working in a customer-facing role, preferably in the fashion or lifestyle industry * Knowledge of arenaflex brands and products * Experience using CRM software and communication tools * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Success Associate, you'll have access to: * Ongoing training and development opportunities to enhance your customer service skills * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * Access to arenaflex's comprehensive benefits package, including medical, dental, vision, PTO, and employee discounts **Work Environment and Company Culture** arenaflex is committed to creating a culture of inclusivity, creativity, and collaboration. As a remote employee, you'll be part of a dynamic and supportive community that's passionate about making a positive impact. Our company values include: * Empowerment: We empower our employees to take ownership of their work and make decisions that drive results. * Inclusivity: We celebrate diversity and promote inclusivity in all aspects of our business. * Creativity: We encourage creativity and innovation in everything we do. * Collaboration: We work together as a team to achieve our goals and support each other's growth. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive benefits package, including: * Medical, dental, and vision insurance * PTO and paid holidays * Employee discounts on arenaflex products and services * Retirement savings plan * Access to arenaflex's employee assistance program **Equal Employment Opportunity** arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join the arenaflex team as a Customer Success Associate. Apply for this job