Experienced Customer Success Manager – Drive Client Growth and Satisfaction at blithequark

At blithequark, we believe that great experiences begin as ideas, driven by the curiosity, dedication, and grit of innovators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their ideas to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in a vibrant city, with offices in various locations, we partner with industry leaders to clear the paths for innovation in our respective fields. Our global reach spans over 200 geographies, offering more than 700 solutions in 130+ currencies. and Enjoy the Ride! We are seeking an experienced Customer Success Manager to join our dynamic team at blithequark. As a key member of our organization, you will play a vital role in sustaining and growing existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client. Responsibilities: - Serve as the main point of contact for all matters relating to the client’s existing portfolio - Manage the sustainment and growth of a client by creating positive relationships - Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements - Cross-sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes - Assist with a variety of projects as business needs dictate - Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Qualifications & Skills: - Bachelor’s Degree or equivalent experience - 2+ years of progressive experience - Ability to successfully participate in projects involving cross-functional teams - Ability to problem solve - Experience with Google Suite (Docs, Sheets, Chat, Slides, etc.) - Clear written and verbal communication skills - Strong customer service/interpersonal skills - General Account Management and Marketing knowledge - Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy - Effective time management skills and excellent attention to detail - Ability to understand client needs and translate it into business offerings - Ability to overcome tough objections and win the support of key stakeholders - Must be a problem solver and team player - Have a large appetite for learning, and a results-oriented mindset - Interpersonal skills to help manage - Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines - Proficiency in English and Portuguese required; Spanish proficiency preferred Preferred Qualifications: - Understanding of JIRA, Basecamp, & Confluence - Experience using a Salesforce - Experience with an entrepreneurial organization - A love for video games Additional Information: At blithequark, we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes: - 100% company-paid medical, dental, and vision plans - Unlimited Flexible Time Off - A personalized career roadmap for each employee - Investing in professional development through training and educational opportunities By joining our team, you will be part of a community that values creativity, collaboration, and the transformative power of innovation. Together, we’re not just building a business; we’re cultivating a supportive environment that fosters growth, learning, and success. : If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please to at blithequark. We look forward to reviewing your application and exploring how you can contribute to our mission.