Experienced Customer Success Manager, Enterprise – Scaling Growth and Monetization for the Next Million Creators and Companies

About blithequarkAt blithequark, we're on a mission to empower the next million creators, publishers, and companies to scale and monetize their audiences. As a fast-growing startup, we're already home to tens of thousands of the most popular newsletters worldwide, and we're just getting started. With a remarkable growth trajectory, we've achieved $1M ARR in January 2023 and over $7M just a year later in January 2024. This is an incredible opportunity to join our Customer Success team and be part of a dynamic, innovative, and collaborative environment.• * Job SummaryWe're seeking an experienced Customer Success Manager (CSM) to and drive growth, retention, and satisfaction for our enterprise customers. As a CSM, you'll work closely with business leaders to understand their needs, map our solutions to their goals, and provide best-in-class support throughout the customer lifecycle. If you're action-oriented, have exceptional communication and problem-solving skills, and are passionate about scaling a growing platform, we'd love to hear from you.• * Key ResponsibilitiesAs a Customer Success Manager, Enterprise, you'll be responsible for:• Managing a portfolio of enterprise customer accounts to foster long-term partnerships and drive growth• Onboarding new enterprise customers to ensure they're set up for success and achieve their goals• Acting as the main point of contact for any customer escalations and providing timely, proactive resolutions• Delivering Quarterly Business Reviews to drive product adoption and customer satisfaction• Becoming the customer advocate and helping implement cross-functional initiatives across Sales, Product, and Support• * Ideal CandidateWe're looking for a highly motivated and experienced Customer Success Manager who:• Has excellent customer relationship management skills and a proven track record of driving growth and retention• Possesses strong communication, listening, writing, and time management skills• Can problem-solve and resolve client issues quickly and efficiently• Is organized and reliable, with the ability to work independently with little direction when necessary• Has a genuine excitement about scaling a growing platform and is passionate about delivering exceptional customer experiences• Has an ownership mentality and is committed to driving results• Has experience working in the email/newsletter space is a huge plus• * What We OfferAt blithequark, we're committed to creating a supportive and inclusive work environment that fosters growth, creativity, and fulfillment.As a Customer Success Manager, Enterprise, you'll enjoy:• A competitive salary of $90,000 per year• Stock Options and the opportunity to own a piece of our success• Comprehensive health, dental, and vision insurance• 401(k) employer match and retirement savings plan• Unlimited PTO (mandatory 10 days per year minimum) and flexible work arrangements• Annual IRL Retreats and opportunities to connect with your colleagues in person• Unlimited book budget and access to professional development resources• Wellness Day each month (every third Friday) and a focus on employee well-being• * Our CultureAt blithequark, we value empathy, action, transparency, and ownership.We believe that:• Empathy opens the door to problem-solving and creates a culture of collaboration and understanding• Bias towards action drives progress and innovation, and we're committed to delivering results• Complete transparency builds trust and fosters a sense of community, and we're committed to sharing our business metrics with our team• Ownership creates a sense of pride and accountability, and we empower our team members to stand up for what's right with a long-term outlook• * If you're passionate about customer success, growth, and innovation, and you're looking for a dynamic and supportive work environment, we'd love to hear from you.Please through our website, and let's start a conversation about how you can and help us achieve our mission. Apply tot his job