Experienced Customer Success Manager – Ford Pro Solutions

Are you a customer-centric professional with a passion for driving business growth and delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Success Manager for Ford Pro Solutions. In this pivotal role, you will be the primary point of contact for our valued customers, guiding them through the adoption and optimization of our innovative solutions. Your expertise will play a critical role in ensuring customer satisfaction, maximizing ROI, and fostering long-term relationships. About blithequark As a leading innovator in the industry, blithequark is dedicated to empowering businesses with cutting-edge solutions that drive growth, efficiency, and success. Our commitment to customer-centricity is at the heart of everything we do, and we're seeking a talented Customer Success Manager to. With a focus on Ford Pro Solutions, you will be part of a dynamic team that is shaping the future of the industry. Key Responsibilities As an Experienced Customer Success Manager, you will be responsible for: * Acting as the primary point of contact for customers, providing exceptional support and guidance throughout the customer life cycle * Leveraging analytics to proactively engage with customers, improve product adoption, and ensure their success with Ford Pro Solutions * Continuously improving processes by incorporating customer feedback to enhance overall customer success * Building and maintaining strong relationships with customers to understand their business needs and increase their ROI * Collaborating with internal stakeholders and channel partners to advocate for customer needs and drive business growth * Demonstrating exceptional customer service skills, including conflict resolution, problem-solving, and timely issue resolution * Attaining established objectives regarding quality targets, productivity, and customer file maintenance within our CRM * Providing updates on new features or functionality for contracted services, identifying opportunities to educate customers on existing and new Ford Pro Intelligence products You'll Have... * A Bachelor's Degree or equivalent combination of relevant education and experience * 4+ years of work experience in a customer-facing role * 4+ years of experience demonstrating excellent follow-up practices, evidenced by consistently achieving a high Customer Satisfaction (CSAT) score and/or High Net Promoter Score (NPS) for interactions involving follow-up * 2+ years of experience utilizing a CRM tool (i.e., Salesforce) Even Better, You May Have... * Both written and verbal fluency in English and Spanish * Exceptional soft skills, including communication, problem-solving, and conflict resolution * Experience in software implementations with a focus on fleet telematics or fleet management software * Experience working with Dealers or Commercial Fleet customers in a sales or service capacity * Analytical skills, with the ability to synthesize information to understand issues and solutions * Critical thinking skills, with the ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions * Highly organized, with the ability to multi-task and handle multiple ongoing projects * Detail-oriented, with a focus on building client trust, appreciation, and respect * Flexible, with the ability to adapt to changing circumstances and manage, solve problems, and provide solutions in a climate of ambiguity * Clear communication skills, with the ability to write and present effectively in a remote environment * Adaptable, with the ability to respond to changing circumstances and manage, solve problems, and provide solutions in a climate of ambiguity * High emotional intelligence, with the ability to build relationships, defuse conflict, and foster customer-centricity Why Join blithequark? As a valued member of our team, you will enjoy a range of benefits, including: * Immediate medical, dental, vision, and prescription drug coverage * Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more * Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more * Vehicle discount program for employees and family members and management leases * Tuition assistance * Established and active employee resource groups * Paid time off for individual and team community service * A generous schedule of paid holidays, including the week between Christmas and New Year's Day * Paid time off and the option to purchase additional vacation time Compensation and Benefits This position is a range of salary grades 6-8. For more information on salary and benefits, please click here: [ Visa sponsorship is not available for this position. Candidates for positions with blithequark must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Equal Opportunity Employer blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. If you're a motivated and customer-focused professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Join blithequark as an Experienced Customer Success Manager for Ford Pro Solutions and be part of a dynamic team that is shaping the future of the industry.