**Experienced Customer Support Agent – Remote Financial Services Position**

At arenaflex, we're on a mission to revolutionize the financial services industry with innovative solutions and exceptional customer experiences. As a dynamic and growing company with over 60 years of experience, we're actively seeking a talented Customer Support Agent to join our remote team. **Job Details:** * **Contract to Hire Opportunity:** This is a fantastic chance to join our team on a contract basis, with the potential to transition to a permanent role. * **Flexible Hours:** Enjoy a schedule that works for you, with hours from 10:00am to 6:30pm EST. * **Remote Work:** Work from the comfort of your own home, with all the necessary equipment provided by arenaflex. * **Benefits Included:** Enjoy a comprehensive benefits package, designed to support your well-being and career growth. **Qualifications:** * **Customer Service Experience:** We're looking for candidates with strong customer service experience in the financial services industry. If you have a passion for delivering exceptional customer experiences, we want to hear from you! * **Call Center Experience:** 2-3+ years of experience in a call center environment, utilizing telephony-related production tools, is highly desirable. * **Education:** In lieu of customer service experience, we'll consider candidates with a Bachelor's degree. * **Data Entry Speed:** Type 7,000+ KPH with accuracy and efficiency. * **Attendance and Call Metrics:** Meet strict attendance expectations and call metrics, demonstrating your ability to work in a fast-paced environment. **A Day in the Role:** As a Customer Support Agent at arenaflex, you'll be responsible for providing timely, accurate, and customer-focused claim information to callers. Your day will be filled with: * **Data Entry:** Enter information into our system while on the phone with customers, ensuring accuracy and efficiency. * **Multi-Tasking:** Juggle multiple tasks, including working on a computer and on the phones, to deliver exceptional customer experiences. * **Computer and Phone Skills:** Work comfortably on a computer and on the phones all day, with scheduled lunch breaks to recharge. * **Team Environment:** Collaborate with our team to deliver outstanding customer service, working together to meet operational standards and exceed call center metrics. **Responsibilities:** * **Claim Information:** Provide external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. * **Documentation:** Record summaries of information exchanged in our claim system with a high level of accuracy and detail, ensuring easy understanding by the user. * **Claim Acknowledgement:** Issue timely and accurate claim acknowledgement correspondence, processing incoming documents with high coding integrity and distributing immediately. * **Operational Standards:** Remain fully compliant with operational standards, meeting or exceeding call center operational metrics. * **Customer Service:** Maintain a superior level of genuine caring and empathetic customer service throughout all interactions, earning the trust of our callers and anticipating their needs. **About arenaflex:** We're a dynamic and growing company, committed to revolutionizing the financial services industry with innovative solutions and exceptional customer experiences. With over 60 years of experience, we've established ourselves as a leader in our field, working with progressive leaders to drive change. Our team of 80,000 strong, across North America, Europe, and Asia, is dedicated to delivering true partnership and driving transformation. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to considering all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. **Ready to Join Our Team?** If you're passionate about delivering exceptional customer experiences and working in a dynamic, growing company, we want to hear from you! Apply now to join our remote team as a Customer Support Agent and take the first step towards a rewarding career with arenaflex. Essential Skills and Competencies: * Strong customer service experience in the financial services industry * 2-3+ years of experience in a call center environment, utilizing telephony-related production tools * Data entry speed of 7,000+ KPH with accuracy and efficiency * Ability to meet strict attendance expectations and call metrics * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Proficiency in computer software and technology, with the ability to learn new systems and tools quickly Preferred Qualifications: * Bachelor's degree in a related field * Experience working with disability and/or life and/or leave claims * Knowledge of financial services industry regulations and compliance * Certification in customer service or a related field * Experience working in a remote or virtual environment Career Growth Opportunities and Learning Benefits: * Opportunities for professional growth and development, with training and mentorship programs to support your career advancement * Access to cutting-edge technology and tools, with ongoing training and support to ensure you're equipped to succeed * Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences * Flexible work arrangements, with the option to work remotely or in our office * Comprehensive benefits package, including health insurance, retirement savings, and paid time off Work Environment and Company Culture: * arenaflex is a dynamic and growing company, committed to revolutionizing the financial services industry with innovative solutions and exceptional customer experiences * Our team of 80,000 strong, across North America, Europe, and Asia, is dedicated to delivering true partnership and driving transformation * We're a collaborative and inclusive work environment, with a focus on diversity, equity, and inclusion * Our company culture is built on a foundation of trust, respect, and open communication, with a commitment to delivering exceptional customer experiences and driving business results Compensation, Perks, and Benefits: * Competitive salary and benefits package, including health insurance, retirement savings, and paid time off * Opportunities for professional growth and development, with training and mentorship programs to support your career advancement * Access to cutting-edge technology and tools, with ongoing training and support to ensure you're equipped to succeed * Flexible work arrangements, with the option to work remotely or in our office * Comprehensive benefits package, including health insurance, retirement savings, and paid time off How to Apply: If you're passionate about delivering exceptional customer experiences and working in a dynamic, growing company, we want to hear from you! Apply now to join our remote team as a Customer Support Agent and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job