**Experienced Customer Support Associate – Veterinary Community Engagement and Platform Support**

Join our dynamic team at arenaflex, a leading innovator in the animal health industry, and be part of a mission to revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's cutting-edge eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – delivering exceptional care to their patients. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, serving millions of animals across all 50 states. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking exceptionally talented and passionate individuals to join our ranks. **About the Position** The Customer Support Associate plays a pivotal role in engaging with our vibrant community of veterinary professionals, providing them with exceptional support and guidance as they navigate our platform. This role is responsible for delivering a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Collaborate with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **What You'll Need** * 1 year of relevant, customer-facing work experience * 2-Year Associate Degree or 4-Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **What We Offer** * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **About arenaflex** arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. **Why Join arenaflex?** * Be part of a mission to revolutionize the animal health industry * Work with a talented and passionate team of innovators * Enjoy a dynamic and fast-paced work environment * Develop your skills and expertise in a supportive and collaborative setting * Take advantage of our comprehensive benefits package and perks **How to Apply** If you're a motivated and customer-focused individual looking to join a dynamic team, please submit your application through our official careers page. We can't wait to hear from you! **Important Notice** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. **Scam Alert** Please be aware that scammers may be impersonating arenaflex employees or attempting to deceive applicants. To protect yourself, always verify the legitimacy of any job postings through our official careers page and be cautious of unexpected messages or calls. If you suspect any fraudulent activity, please report it immediately to our recruiting department. Apply Job! Apply for this job