**Experienced Customer Support Representative – Remote Opportunity to Make a Difference in People's Lives**

Are you passionate about delivering exceptional customer experiences and making a tangible impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Customer Support Representative, providing essential support to individuals enrolling in public benefit programs. As a Customer Support Representative at arenaflex, you'll have the unique opportunity to work from the comfort of your own home, enjoying a flexible schedule that allows you to balance your work and personal life. Our remote opportunity is perfect for individuals seeking a part-time or flexible work arrangement, with the potential to earn up to $13 per hour. **About arenaflex** arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to making a positive impact on people's lives. Our mission is to deliver exceptional customer experiences, and we're seeking talented individuals like you to join our team. **Key Responsibilities** As a Customer Support Representative at arenaflex, you'll be responsible for: * Answering inbound calls from customers seeking assistance with public benefit programs * Interacting with customers in a professional, empathetic, and compassionate manner, ensuring that their needs are met and concerns are addressed * Providing information in accordance with established policies, procedures, and privacy laws * Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls to ensure a smooth call transfer * Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments and translation services for callers who don't speak English * Placing outbound calls as needed to share time-sensitive information with customers * Using multiple computer systems to access data and document information **About You** To succeed as a Customer Support Representative at arenaflex, you should have: * At least one year of customer service experience, preferably in a healthcare or human services setting * Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues * Great active listening skills, with the ability to understand and address customer concerns * Strong attention to detail, with the ability to accurately document customer interactions and resolve issues * Strong PC skills, including the ability to quickly learn new computer applications and navigate multiple systems * A positive attitude, with a passion for delivering exceptional customer experiences * Empathy, patience, and professionalism, with the ability to remain calm and composed in high-pressure situations * Strong multitasking skills and the ability to adapt to change in a fast-paced environment * The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures * Good problem-solving and de-escalation skills, with the ability to resolve customer issues efficiently and effectively **Your Home Office Environment** To work as a Customer Support Representative at arenaflex, you'll need: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation** As a Customer Support Representative at arenaflex, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are: * Monday, 8:00 AM to 5:00 PM ET * Tuesday, 8:00 AM to 4:00 PM ET * Wednesday, 8:00 AM to 01:00 PM ET * Thursday and Friday, 8:00 AM to 11:00 AM ET This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments! **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Why Join arenaflex?** At arenaflex, we're committed to delivering exceptional customer experiences and making a positive impact on people's lives. As a Customer Support Representative, you'll have the opportunity to: * Work from the comfort of your own home, enjoying a flexible schedule that allows you to balance your work and personal life * Make a tangible impact on people's lives, providing essential support to individuals enrolling in public benefit programs * Develop your skills and knowledge, with access to free certification and ongoing development opportunities * Enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food * Take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform **How to Apply** If you're passionate about delivering exceptional customer experiences and making a tangible impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. 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