Experienced Customer Support Specialist for Logistics and Delivery Services – Remote Work Opportunity with arenaflex

Introduction to arenaflex arenaflex is a pioneering crowdsourced delivery platform that has been revolutionizing the logistics industry since its inception in 2014. With a vast network of over 200,000 drivers across the United States, arenaflex has established itself as the largest local same-day delivery network in the nation, covering more than 20,000 zip codes. Our mission is to provide scheduled, same-day, and urgent delivery services to consumers, small businesses, and enterprises across virtually every industry. As a leader in the logistics and delivery sector, arenaflex is committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence. About the Role We are seeking an experienced Customer Support Specialist to join our dedicated Support team, which operates as the first point of contact for the arenaflex community. As a Customer Support Specialist, you will play a vital role in ensuring the success of our logistics services and providing a great experience for our users. This is a remote work opportunity, offering the flexibility to work from anywhere, and we are looking for someone who is passionate about delivering exceptional customer support and is comfortable working in a fast-paced environment. Key Responsibilities Provide phone, email, and text-based support to arenaflex customers, partners, users, and other community members, addressing all concerns politely and using active listening skills to understand and confirm the information. Balances efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience, proactively monitoring in-progress deliveries and taking corrective action when necessary. Manage non-standard delivery situations with professionalism, empathy, and urgency, effectively using Salesforce and other internal tools to accurately log interactions and solve issues. Collaborate with team members from various arenaflex departments to ensure a seamless delivery experience, working together to resolve complex issues and improve overall customer satisfaction. Act as an expert user of our mobile and web-based tools, providing guidance and support to customers and internal stakeholders as needed. Essential Qualifications To be successful in this role, you will need to bring a combination of sales or customer service experience, optimally with a technology or logistics company. You should have strong written and verbal communication skills, with the ability to interact and connect with many types of personalities. You should be able to quickly and efficiently problem-solve and troubleshoot, comfortable with a fast-paced environment and changing requirements. Additionally, you should be proactive and able to comfortably navigate through uncertainty and ambiguity. Preferred Qualifications While not required, fluency in Spanish is a plus, as is experience working with Salesforce or other customer relationship management (CRM) tools. You should be comfortable working in a remote environment and be self-motivated, with a strong ability to work independently and as part of a team. You should also be flexible and able to work a schedule comprised of non-standard shifts, including evenings and weekends. Skills and Competencies To excel in this role, you will need to possess excellent communication and problem-solving skills, with a customer-first mentality. You should be able to work in a fast-paced environment, prioritizing multiple tasks and managing your time effectively. You should also be comfortable with technology, including mobile and web-based tools, and be able to learn new systems and processes quickly. Additionally, you should be proactive, flexible, and able to adapt to changing requirements and priorities. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will be working with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you will have the opportunity to learn from them and share your own knowledge and expertise. Additionally, we offer a range of training and development programs, including tuition and student loan repayment assistance, to help you achieve your career goals. Work Environment and Company Culture arenaflex is a remote-first company, offering the flexibility to work from anywhere. We are a dynamic and innovative company, with a culture that is focused on delivering exceptional customer experiences and fostering a sense of community and collaboration among our employees. We believe in working hard and having fun, and we offer a range of perks and benefits to support your well-being and happiness, including competitive compensation packages, 100% covered health insurance premiums, and generous PTO. Compensation, Perks, and Benefits As a Customer Support Specialist at arenaflex, you can expect a competitive compensation package, including a monthly stipend and a range of benefits, such as 100% covered health insurance premiums, 401k with company match, and tuition and student loan repayment assistance. You will also have access to the technology you need to get the job done, as well as a range of perks, including monthly 3-day weekends and a generous PTO policy. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Support Specialist. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this is a role that offers the potential for long-term success and happiness. So why not apply today and take the first step towards an exciting and rewarding career with arenaflex? Apply for this job