Experienced Customer Support Specialist – Live Chat and Platform Expertise for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the animal health industry, dedicated to transforming the way veterinary professionals purchase supplies and care for America's pets. With a robust eCommerce and mobile platform, arenaflex empowers veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. As a growing team with a mission to modernize the $50B+ animal health industry, we're committed to delivering exceptional support to our vibrant community of over 17,000 veterinary hospitals and tens of thousands of veterinarians across the United States. About the Position We're seeking an exceptionally talented and passionate Chat Support Associate to join our dynamic team at arenaflex. As a key member of our support team, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Your expertise in live chat support, troubleshooting, and cross-functional collaboration will be instrumental in driving user satisfaction and platform growth. Key Responsibilities Provide timely and effective support to existing arenaflex users through live chat, email, and phone, addressing their inquiries and concerns with empathy and professionalism Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner, ensuring seamless user experiences Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more, to maintain platform efficiency Collaborate cross-functionally with our engineering, partner, and corporate teams to provide valuable insights on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems, fostering a cohesive and integrated support ecosystem Contribute to the continuous development and expansion of processes to streamline support workflows, driving process improvements and user satisfaction Essential Qualifications 1 year of relevant, customer-facing work experience in a fast-paced environment 2-Year Associate's Degree or 4-Year College Degree, demonstrating a strong foundation in communication and problem-solving skills Excellent written and verbal communication skills, with the ability to articulate complex ideas and solutions effectively Experience in chat support preferred, with a strong understanding of intercom and/or other chat platforms Patient and compassionate approach when handling difficult situations, with a strong desire to learn and help customers succeed Ability to adapt quickly and manage many concurrent responsibilities, with a positive attitude and one-for-all team mentality Preferred Qualifications Tech/start-up work experience, with a deep understanding of the animal health industry and its unique challenges Strong analytical and problem-solving skills, with the ability to think critically and creatively Experience with platform demos, internal discussion boards, and other support tools, with a willingness to learn and adapt to new technologies Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to fostering a culture of growth, learning, and development. As a Chat Support Associate, you'll have access to: Comprehensive training and onboarding programs, designed to equip you with the skills and knowledge needed to succeed in your role Ongoing coaching and feedback, with regular check-ins and performance evaluations to support your growth and development Opportunities for professional development and advancement, with a clear path for career progression and leadership development A dynamic and collaborative work environment, with a team of passionate and dedicated professionals who share your commitment to delivering exceptional support Work Environment and Company Culture arenaflex is proud to offer a unique and supportive work environment, with a strong focus on diversity, equity, and inclusion. As a member of our team, you'll enjoy: 100% remote work arrangements within the USA, with the flexibility to work from anywhere and maintain a healthy work-life balance A comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and more Bi-annual company retreats, with opportunities to connect with your colleagues and celebrate our shared successes Open vacation policy, with the freedom to take time off when you need it and recharge Equity and bonus opportunities, with a competitive salary range of $50,000/year - $80,000/year Compensation, Perks, and Benefits At arenaflex, we're committed to recognizing and rewarding your hard work and dedication. As a Chat Support Associate, you'll enjoy a competitive compensation package, with a salary range of $50,000/year - $80,000/year, plus bonus, equity, and benefits. Our comprehensive benefits package includes: Medical, Dental, and Vision Insurance, with flexible options to meet your unique needs Automatic 401k contribution, with a generous match to support your long-term financial goals Employee referral program, with incentives for referring talented professionals to our team At-home office setup, with the tools and resources you need to succeed in your role Monthly team events, with opportunities to connect with your colleagues and celebrate our shared successes Conclusion If you're a passionate and customer-focused individual with a strong desire to make a difference in the animal health industry, we encourage you to apply for this exciting opportunity at arenaflex. As a Chat Support Associate, you'll play a critical role in delivering exceptional support to our users, driving platform growth, and contributing to the success of our dynamic team. Don't miss this chance to join a pioneering force in the industry and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job