Experienced Digital Collections Live Chat Specialist – Driving Sustainability through Customer Engagement and Financial Solutions

Welcome to arenaflex At arenaflex, we are passionate about empowering individuals to live a more sustainable lifestyle by providing innovative financing options that make a positive impact on our planet. Our mission is built around fostering lasting relationships with our partners and customers, and delivering a seamless, tech-enabled financing experience that is fast, simple, and frictionless. As a leader in the financial ecosystem, we connect millions of dollars in capital to homeowners seeking to transform their homes into modern, smart, and energy-efficient spaces, thereby revolutionizing the home improvement industry and protecting our planet for future generations. Our Impact As part of our commitment to making a world-positive impact, arenaflex is proud to be the official sponsor of GivePower, a foundation dedicated to using solar-based solutions to meet the basic needs of communities in developing regions worldwide. This partnership reflects our dedication to not only facilitating sustainable living but also to contributing to the betterment of global communities. Join Our Team We are seeking an exceptional Digital Collections Live Chat Specialist to join our dynamic team. If you have a passion for making a meaningful difference, enjoy working in a collaborative environment, and are driven by the desire to help businesses and consumers achieve a more sustainable future, then we invite you to apply. This role offers a unique opportunity to engage with customers, provide financial solutions, and contribute to the growth of a company that values both its employees and the planet. Job Overview The Digital Collections Live Chat Specialist will play a crucial role in our customer engagement strategy, focusing on responding to borrowers with delinquent accounts via various digital communication channels. The successful candidate will collect past due payments, offer appropriate payment solutions to resolve delinquency, and maintain detailed records of all interactions and payments. This position requires a blend of excellent communication skills, financial acumen, and the ability to work towards daily, weekly, and monthly collection and metric goals. Key Responsibilities Communicate effectively with delinquent borrowers through multiple digital channels to understand their situations and provide tailored solutions. Utilize negotiation and persuasion skills to find solutions that help borrowers bring their loans up to date. Process payments for borrowers with past due amounts, ensuring all transactions are handled efficiently and securely. Maintain accurate and up-to-date records of all contacts, attempted contacts, and payments collected from customers. Work collaboratively with the team to achieve and exceed collection and metric goals, contributing to the overall success of arenaflex. Essential Qualifications 1-2 years of direct experience in credit and collections, with a strong background in sales, negotiation, and persuasion techniques. Excellent written communication skills, with the ability to craft clear, concise messages that resonate with customers. Prior experience with financial products is highly preferred, as it will enable you to better understand customer needs and provide informed solutions. Proficiency in Microsoft Office applications, particularly Excel, to manage data and track performance metrics. A self-motivated and goal-oriented mindset, with a proven track record of meeting or exceeding targets in a fast-paced environment. A team player with a professional demeanor, capable of working collaboratively with colleagues to achieve shared objectives. Bilingual in Spanish and English, to effectively communicate with our diverse customer base. Preferred Qualifications Experience in live chat or similar digital communication platforms, with a focus on customer service and collections. Familiarity with financial regulations and compliance standards, ensuring all interactions are conducted within legal frameworks. Previous experience in a remote work setting, with the ability to manage time effectively and maintain productivity in a home office environment. Career Growth and Learning Benefits At arenaflex, we believe in the growth and development of our employees. As a Digital Collections Live Chat Specialist, you will have access to on-the-job training, professional development opportunities, and a culture that encourages continuous learning and innovation. Our goal is to empower you with the skills and knowledge necessary to excel in your role and advance your career within the company. Work Environment and Company Culture arenaflex prides itself on a collaborative and inclusive work culture, where every employee feels valued and supported. We offer a flexible schedule, allowing you to balance your work and personal life effectively. Our team is built on the principles of respect, empathy, and open communication, ensuring a positive and productive work environment. Whether you are working from our office or remotely, you will be part of a dynamic team that is passionate about making a difference. Compensation, Perks, and Benefits We offer a competitive compensation package, with an hourly rate of $16-$18, depending on experience, and opportunities for monthly bonuses based on performance. Our comprehensive benefits package includes 401(k) and 401(k) matching, dental insurance, health insurance, vision insurance, paid time off, and a referral program. We also provide on-the-job training and support for professional development, ensuring you have the tools and resources needed to succeed in your role. Conclusion If you are a motivated and customer-focused professional looking to join a company that makes a real difference, we encourage you to apply for the Digital Collections Live Chat Specialist position at arenaflex. This role offers a unique blend of customer engagement, financial solutions, and personal growth, all within a company that values sustainability, innovation, and employee well-being. Apply today and become part of a team that is shaping the future of financing and contributing to a more sustainable world. Apply for this job