Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for Innovative Customer Experiences at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the financial services industry, leveraging cutting-edge technology to deliver exceptional customer experiences. Our Talk Abilities group is at the forefront of this innovation, utilizing emerging artificial intelligence to proactively engage and convey hyper-customized experiences to our valued customers. As a leader in the field, we are committed to fostering a culture of inclusivity, diversity, and excellence, where our employees can thrive and grow. Job Overview We are seeking a highly skilled and motivated Partner Item Director to join our Automation Development group, focusing on the development and implementation of advanced chat automation capabilities. As a vital member of our team, you will collaborate with cross-functional stakeholders to shape our conversational AI client servicing products, driving business growth and customer satisfaction. This is an exceptional opportunity to work with a talented team of professionals who share your passion for innovation and customer-centricity. Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts, defining item requirements that provide opportunities to enhance the customer experience Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Work closely with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to inform future feature design Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and optimizing the experience Analyze performance metrics that demonstrate the health of the product, developing clear data-informed product recommendations accordingly Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user while prioritizing business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications To succeed in this role, you will possess a Bachelor's degree in Business, Computer Science, Engineering, or a related field. You will also demonstrate a strong passion for understanding how things work, with the ability to utilize that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action. Preferred Qualifications While not essential, the following qualifications are highly desirable: Proven experience in product management, with a focus on conversational AI and live chat support Strong technical skills, with the ability to communicate complex ideas clearly and concisely Excellent written and verbal communication skills, with the ability to articulate product functionality and value propositions A forward-looking "growth mindset" with an emphasis on innovation trends and emerging industry best practices Skills and Competencies To excel in this role, you will possess the following skills and competencies: Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop informed product recommendations Excellent collaboration and communication skills, with the ability to work effectively with cross-functional stakeholders A strong customer-centric mindset, with the ability to empathize with customers and develop products that meet their needs A proven track record of driving business growth and customer satisfaction through product innovation and development Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our employees. As a Partner Item Director, you will have access to a range of career growth opportunities, including: Professional development programs, with a focus on product management, conversational AI, and live chat support Mentorship opportunities, with experienced professionals who can provide guidance and support Cross-functional training, with the opportunity to work with various stakeholders and develop a deeper understanding of the business Recognition and reward programs, with the opportunity to receive bonuses and other incentives for outstanding performance Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and diverse company culture. Our employees are our greatest asset, and we are committed to providing a work environment that is supportive, collaborative, and empowering. As a Partner Item Director, you will be part of a talented team of professionals who share your passion for innovation and customer-centricity. Compensation, Perks, and Benefits We offer a competitive compensation package, with a salary range of $20-30 per hour. In addition to your salary, you will also be eligible for a range of perks and benefits, including: Comprehensive medical, dental, and vision benefits 401(k) matching program, with a 6% company match Flexible work arrangements, with the opportunity to work from home or in a hybrid model Generous paid time off, with 20+ weeks of paid parental leave Access to on-site health centers, with nurses and doctors available to provide support Free counseling services, with our Solid Minds program Conclusion If you are a motivated and experienced product management professional, with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity. As a Partner Item Director at arenaflex, you will be part of a talented team of professionals who share your passion for innovation and customer-centricity. You will have the opportunity to develop and implement advanced chat automation capabilities, driving business growth and customer satisfaction. Don't miss out on this exceptional opportunity to join a leading company in the financial services industry – apply today! Apply for this job