Experienced Digital Product Manager – Live Chat Support and Automation Innovation for Enhanced Customer Experience at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the financial services sector, leveraging cutting-edge technology to deliver personalized experiences to its customers. The company's commitment to innovation and customer satisfaction has created a unique opportunity for a skilled Digital Product Manager to join its ranks. As a leader in the industry, arenaflex recognizes the importance of staying ahead of the curve in terms of technology and customer expectations. The company's focus on emerging artificial intelligence innovation is transforming the way it understands, engages, and delivers hyper-customized experiences to its customers. Job Overview We are seeking an exceptional Digital Product Manager to play a vital role in the Automation Development group, focusing on the process, discovery, and implementation of cutting-edge chat automation capabilities. As a key member of the team, you will collaborate with cross-functional teams, including product, data scientists, engineers, and business partners, to shape the company's conversational AI customer servicing products. Your expertise will be instrumental in driving the development of innovative solutions that enhance the customer experience and contribute to the company's continued success. Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that provide opportunities to elevate the customer experience Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Partner with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to define future feature design Lead customer testing and post-launch sustainment analysis of automation, identifying ways to improve the experience Analyze performance metrics that demonstrate the health of the product and develop clear, data-informed product recommendations accordingly Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user, while prioritizing for business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in Business, Computer Science, Engineering, or a related field A strong interest in and desire to understand how things work, with the ability to use that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias toward action A passion for excellent products and services, with the ability to empathize with customers and articulate product functionality Proven experience as a self-starter, with the ability to manage multiple priorities and tasks Excellent written and verbal communication skills, as demonstrated by your ability to convey new and complex details with brevity and clarity A forward-looking "growth mindset" with a focus on technology trends and emerging industry/space best practices Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience in product management, with a focus on digital products and automation Knowledge of conversational AI and chatbot technologies Familiarity with agile development methodologies and lean product development principles Experience working with cross-functional teams, including engineering, design, and business stakeholders Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong analytical and problem-solving skills, with the ability to analyze complex data and develop informed product recommendations Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams A strong customer-centric mindset, with the ability to empathize with customers and develop products that meet their needs Ability to work in a fast-paced environment, with multiple priorities and deadlines Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Digital Product Manager, you will have access to a range of career growth opportunities and learning benefits, including: Professional development programs, including training and mentorship opportunities Career advancement opportunities, with the potential to move into leadership roles or specialized positions Access to emerging technologies and innovative solutions, with the opportunity to develop expertise in areas such as conversational AI and automation A collaborative and dynamic work environment, with the opportunity to work with cross-functional teams and contribute to the development of cutting-edge products and services Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and inclusive company culture. As a Digital Product Manager, you will be part of a team that values innovation, collaboration, and customer satisfaction. Our work environment is designed to foster creativity, productivity, and growth, with a range of benefits and perks, including: Flexible work arrangements, including remote and hybrid options Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and matching programs Opportunities for professional development and growth, including training and mentorship programs A collaborative and dynamic work environment, with a range of social and networking opportunities Compensation, Perks, and Benefits As a Digital Product Manager at arenaflex, you can expect a competitive salary and benefits package, including: A salary range of $20-30 per hour, depending on experience and qualifications A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and matching programs Opportunities for professional development and growth, including training and mentorship programs A range of perks and benefits, including flexible work arrangements, remote and hybrid options, and access to emerging technologies and innovative solutions Conclusion If you are a motivated and experienced Digital Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With its commitment to innovation, customer satisfaction, and employee growth and development, arenaflex is the ideal place to take your career to the next level. Don't miss out on this chance to join a dynamic and inclusive team and contribute to the development of cutting-edge products and services that are transforming the financial services industry. Apply now to become a part of the arenaflex team and start your journey as a Digital Product Manager. Apply for this job