Experienced End-to-End Customer Journey Senior Product Marketing Manager – Strategic Customer Experience Development and Product Launch Expert

Introduction to arenaflex arenaflex is a pioneering medical device company that has been revolutionizing the lives of individuals with diabetes and other conditions since its inception in 2000. With a mission to simplify life for its customers through innovative technology, arenaflex has developed the Omnipod product platform, which provides a unique alternative to traditional insulin delivery methods. The company's commitment to excellence has led to the creation of a wearable, waterproof, and lifestyle-accommodating product that has improved the lives of hundreds of thousands of patients worldwide. About the Role We are seeking a highly skilled and strategic End-to-End Customer Journey Senior Product Marketing Manager to join our team. This role is pivotal in creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. The ideal candidate will work closely with Franchise Product Marketing Managers to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs. Key Responsibilities Customer Journey Mapping: Develop and maintain detailed customer journey maps that reflect the go-to-market strategy for new product launches. Ecosystem Mapping: Identify updates on the E2E internal flows from a customer journey perspective for each upcoming product launch or partnership. Collaboration: Partner with Franchise PMMs to translate overall strategies into actionable customer journey maps. Cross-Functional Coordination: Consolidate input from various teams to provide a holistic view of the customer journey. Strategic Planning: Guide teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction. Documentation: Document different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey. Continuous Improvement: Monitor and update customer journey maps to reflect changes in strategy and customer feedback. Essential Qualifications Experience: Proven minimum of 5-8 years of total experience, with 3+ years of experience defining customer journeys and their associated business process and technology enablers. Skills: Strong analytical skills, excellent communication, and the ability to work collaboratively across teams. Knowledge: Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs). Education: Bachelor's degree in marketing, business, or a related field; advanced degree preferred. Preferred Qualifications Strategic Thinking: Ability to translate high-level strategies into detailed, actionable plans. Collaboration: Strong interpersonal skills to work effectively with cross-functional teams. Attention to Detail: Meticulous in documenting and updating customer journey maps. Adaptability: Ability to manage multiple projects and adapt to changing strategies and priorities. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Senior Product Marketing Manager, you will have the opportunity to work on high-impact projects, collaborate with cross-functional teams, and develop your skills in customer journey mapping, strategic planning, and Agile methodologies. Our company culture values innovation, excellence, and customer-centricity, providing a dynamic and supportive environment for you to thrive. Work Environment and Company Culture arenaflex is a global company with a presence in 24 countries, offering a diverse and inclusive work environment. Our headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts, with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. We are proud to be recognized as a 2022 Top Workplace USA, awarded Top Workplaces Cultural Excellence Award for remote work, and ranked as one of America's most responsible companies by Newsweek. Compensation, Perks, and Benefits The US base salary range for this full-time position is $141,300.00 - $212,250.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our comprehensive benefits package includes bonus, equity, and benefits, as well as opportunities for professional development and career advancement. Conclusion If you are passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you! Join our team of innovative and dedicated professionals at arenaflex and play a crucial role in shaping the customer experience for new product launches. Apply now to take the first step in your exciting career journey with us! Apply for this job