**Experienced Entry-Level Customer Service Representative – Telehealth Support Services**

At arenaflex, we're dedicated to revolutionizing the way healthcare services are delivered, and we're seeking talented individuals to join our team as Entry-Level Customer Service Representatives. As a Clinical Support Services Agent, you'll play a vital role in providing exceptional customer care to patients and families across the country. If you're passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply. **About arenaflex** arenaflex is a leading telehealth company that provides innovative solutions for patients and healthcare providers. Our mission is to deliver compassionate, patient-centered care through cutting-edge technology and exceptional customer service. With a strong focus on customer care, we're committed to creating a positive experience for our patients and their families. **Job Summary** As an Entry-Level Customer Service Representative, you'll be responsible for receiving and processing calls from patients and families, gathering information, and relaying it to our clinicians. You'll work in a fast-paced environment, navigating a variety of calls, from routine inquiries to more complex situations. Your exceptional customer service skills, empathy, and professionalism will make a significant difference in the lives of our patients and their families. **Key Responsibilities** * Receive and process calls from patients and families, gathering information and relaying it to our clinicians * Provide exceptional customer care, responding to a wide range of calls, from routine inquiries to more complex situations * Work in a fast-paced environment, navigating a variety of calls, including those with high emotional intensity * Develop strong relationships with patients and families, building trust and confidence in our services * Enhance your customer care skills through ongoing training and support * Collaborate with our clinicians to ensure seamless communication and effective care delivery * Participate in quality improvement initiatives to continuously improve our services **Essential Qualifications** * 18 years of age * Excellent verbal communication, interpersonal, and organizational skills * Accurate keyboard and typing skills (minimum requirements) * Proficient use of Microsoft Office and internet navigation * Strong customer service skills, with the ability to speak with a smile in your voice * Evening, weekend shifts required (including holidays, paid at time ½) * Access to High Speed Internet on a personal network (cannot be a shared network) * Personal, private, and patient-confidential workspace environment required **Preferred Qualifications** * Previous customer service experience, preferably in a healthcare setting * Experience working in a fast-paced, dynamic environment * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * Familiarity with telehealth services and patient-centered care **Skills and Competencies** * Excellent communication and interpersonal skills * Strong customer service skills, with the ability to empathize with patients and families * Ability to work in a fast-paced environment, navigating multiple calls and priorities * Strong problem-solving and conflict resolution skills * Ability to maintain patient confidentiality and adhere to HIPAA guidelines * Proficient use of Microsoft Office and internet navigation * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** * Ongoing training and support to enhance your customer care skills * Opportunities for advancement within the company * Collaborative and dynamic work environment, with a focus on teamwork and continuous improvement * Access to industry-leading training and development programs * Opportunities for professional growth and development, with a focus on career advancement **Work Environment and Company Culture** * Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center * Monday – Friday schedule, with flexibility to accommodate varying shifts * Collaborative and dynamic work environment, with a focus on teamwork and continuous improvement * Arenaflex is committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion * Opportunities for socialization and team-building, with a focus on building strong relationships with colleagues **Compensation, Perks, and Benefits** * Starting pay: $18.00 per hour * Opportunity to increase pay quickly, with a focus on promoting from within * Health, dental, vision, and retirement plans offered to full-time team members upon eligibility * Paid time off, including holidays, vacation, and sick leave * Access to industry-leading training and development programs * Opportunities for professional growth and development, with a focus on career advancement **How to Apply** If you're passionate about delivering exceptional customer care and making a difference in the lives of patients and families, we encourage you to apply. Visit our website to submit your application, and join our team at arenaflex. Apply for this job