**Experienced Full Stack Business Analytics Manager – AppleCare Support Optimization**
At arenaflex, we're revolutionizing the way we approach customer support by harnessing the power of data-driven insights. As a key member of our AppleCare Support team, you'll play a pivotal role in driving business growth, optimizing processes, and delivering exceptional customer experiences. If you're a seasoned analytics expert with a passion for innovation and a knack for storytelling, we want to hear from you. **Job Summary:** As a Business Analytics Manager, you'll lead a high-performing team responsible for uncovering hidden opportunities and driving business outcomes through data-driven decision making. You'll work closely with cross-functional stakeholders to identify areas of improvement, develop and implement data-driven solutions, and measure the impact of your initiatives. Your expertise will help us refine our customer support processes, enhance the overall customer experience, and drive business growth. **Key Responsibilities:** * Lead a team of analysts in driving business growth through data-driven insights and recommendations * Develop and maintain complex data models, dashboards, and reports to inform business decisions * Collaborate with cross-functional stakeholders to identify areas of improvement and develop data-driven solutions * Analyze and interpret large datasets to uncover trends, patterns, and insights that inform business decisions * Develop and maintain relationships with key stakeholders, including senior leadership, to ensure alignment and buy-in on analytics initiatives * Communicate complex analytics insights and recommendations to both technical and non-technical audiences * Stay up-to-date with industry trends and emerging technologies, and apply this knowledge to drive innovation and improvement **Essential Qualifications:** * Bachelor's degree in Mathematics, Statistics, Economics, Finance, or related field * Master's degree in Business Administration (MBA) or related field (desired) * 3+ years of experience in data analysis, business intelligence, or a related field * Proven expertise in SQL, Python, and data visualization tools (e.g., Tableau, Power BI) * Strong understanding of statistical modeling, data mining, and machine learning concepts * Excellent communication, presentation, and interpersonal skills * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities **Preferred Qualifications:** * Experience working with Apple products and services * Familiarity with cloud-based data platforms (e.g., AWS, Azure) * Knowledge of data governance, data quality, and data security best practices * Experience with agile project management methodologies * Certification in data science, analytics, or a related field (desired) **Skills and Competencies:** * Strong analytical and problem-solving skills * Excellent communication, presentation, and interpersonal skills * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities * Strong business acumen and understanding of business operations * Ability to lead and motivate high-performing teams * Strong technical skills, including proficiency in SQL, Python, and data visualization tools * Familiarity with cloud-based data platforms and data governance best practices **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and innovative company * Access to cutting-edge technologies and tools * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Opportunities for mentorship and coaching from experienced professionals * Access to training and development programs to enhance skills and knowledge **Work Environment and Company Culture:** * arenaflex is a fast-paced, dynamic company that values innovation, collaboration, and customer satisfaction * Our team is passionate about delivering exceptional customer experiences and driving business growth through data-driven insights * We offer a collaborative and inclusive work environment that fosters creativity, innovation, and growth * Our company culture is built on a foundation of trust, respect, and open communication **Compensation, Perks, and Benefits:** * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program and retirement savings plan * Flexible work arrangements, including remote work options * Access to cutting-edge technologies and tools * Recognition and rewards for outstanding performance * Opportunities for professional growth and development in a dynamic and innovative company **How to Apply:** If you're a seasoned analytics expert with a passion for innovation and a knack for storytelling, we want to hear from you. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job