**Experienced Full Stack Customer Care Agent – Remote Work-From-Home Opportunity**

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and loyalty. As a leading Business Process Outsourcing (BPO) company, we specialize in tailored solutions that meet the diverse needs of our clients. We're now seeking highly motivated and customer-focused individuals to join our team as Full Stack Customer Care Agents, working from the comfort of their own homes. **About arenaflex** arenaflex is a dynamic and innovative company that's committed to excellence and innovation. With a focus on delivering exceptional customer experiences, we've established ourselves as a trusted partner in the industry. Our team of experts is dedicated to providing tailored solutions that meet the unique needs of our clients, and we're now looking for talented individuals to join our team. **Job Overview** As a Full Stack Customer Care Agent, you'll be responsible for handling inbound and outbound customer service and sales projects for a wide variety of clients. You'll work closely with our team to provide quality product and services to our customers, troubleshoot basic technical issues, and recognize sales opportunities to upgrade. This is a fantastic opportunity to develop your skills, work in a dynamic environment, and make a real difference in the lives of our customers. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunities and apply sales skills to upgrade * Explain and position the products and processes with customers * Appropriately escalate customer dissatisfaction with managerial team * Ensure first call resolution through problems solving and effective call handling **Candidate Qualifications** We're looking for individuals who are passionate about delivering exceptional customer experiences and are committed to excellence. To be considered for this role, you'll need: * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Conditions of Employment** To be eligible for this role, you'll need to: * Be authorized to work in the country where the job is based * Be willing to submit to a LEVEL II background and/or security investigation with a fingerprint (subject to the program and location of the position) * Be willing to submit to drug screening (subject to the program and location of the position) **Compensation and Benefits** At arenaflex, we believe that our team members deserve recognition and reward for their hard work. Our compensation and benefits packages are designed to be competitive and to grow with you over time. You can expect: * Starting compensation based on experience * A variety of benefits and incentives, including paid time off, incentives and rewards, health benefits, retirement savings, disability insurance, life insurance, and career growth opportunities * A fun, engaging work environment that fosters collaboration and engagement * A casual dress code that allows you to be comfortable while you work **What You Can Expect From arenaflex** We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At arenaflex, we believe that diversity benefits our employees, company, customers, and community. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. If you're ready to join a company that recognizes your contributions and supports your growth, arenaflex is the place for you. Apply today! Apply Job! Apply for this job