**Experienced Full Stack Customer Care Professional – Web & Cloud Application Development**

**Join arenaflex, a leading global payments company, in a remote Customer Care Professional role, where you will be the face of our brand, delivering exceptional client experiences and exceeding expectations.** **About arenaflex** arenaflex is a global payments company that provides a range of financial and travel-related services to individuals and businesses. We are committed to delivering exceptional client experiences and exceeding expectations. Our team of dedicated professionals is passionate about helping our clients achieve their financial goals and make the most of their travel experiences. **Job Summary** As a Customer Care Professional at arenaflex, you will be responsible for providing exceptional client care and support to our clients. You will be the primary point of contact for our clients, handling inbound calls, emails, and chats, and providing personalized solutions to their queries and concerns. You will also be responsible for developing key selling skills, including building relationships, understanding client needs, and handling complaints and sales. **Key Responsibilities** * Handle inbound calls, emails, and chats from clients, providing personalized solutions to their queries and concerns * Develop key selling skills, including building relationships, understanding client needs, and handling complaints and sales * Provide elevated degrees of product and service information to clearly communicate the features, benefits, and different components of arenaflex's services * Continuously develop key selling abilities, including building compatibility, understanding client needs, dealing with complaints and bringing sales to a close * Give exceptional client care by answering questions about accounts in a high-speed, organized client care environment * Record important record data as per established procedures and methods * Comply with all Administrative and Compliance rules connected with adjusting and sales practices **Essential Qualifications** * Client support experience (two years+) enthusiastically for building client devotion through remarkable listening, consultative relationship building, genius and solid written and verbal communication * Demonstrated success in a client care and sales environment (two years+) * Ability to work in a high-speed, measurement-driven environment with capable multitasking and navigation in an electronic environment * Experience working in a virtual environment * High school diploma or equivalent required; training benefits available **Preferred Qualifications** * Bachelor's degree in a related field (e.g., business, communications, customer service) * Experience working in a customer-facing role, preferably in a financial services or travel industry * Strong knowledge of arenaflex's products and services * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Experience with CRM software and other customer service tools **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong knowledge of arenaflex's products and services * Experience with CRM software and other customer service tools * Ability to work in a virtual environment **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: + Industry-leading training and development programs + Opportunities for career advancement and professional growth + Mentorship and coaching programs + Access to industry-leading tools and technologies * arenaflex is a global company with a diverse range of employees and clients. We offer a range of opportunities for employees to learn and grow, including: + International assignments and travel opportunities + Cross-functional training and development programs + Access to industry-leading conferences and events **Work Environment and Company Culture** * arenaflex is a global company with a diverse range of employees and clients. We offer a range of work environments and cultures, including: + Remote work options + Flexible work arrangements + Collaborative and dynamic work environment + Opportunities for socialization and team-building * arenaflex is committed to creating a positive and inclusive work environment. We offer a range of benefits and programs to support our employees' physical, emotional, and financial well-being, including: + Competitive base pay rates + Extra incentives + 6% Organization Match on retirement savings plan + Free financial education and financial wellness support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible work arrangements and telecommuting options + 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy + Free access to on-site health and wellness centers, staffed by medical professionals and therapists (dependent on location) + Free and confidential counseling services through our Sound Personalities program **Compensation, Perks, and Benefits** * Competitive base pay rates * Extra incentives * 6% Organization Match on retirement savings plan * Free financial education and financial wellness support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible work arrangements and telecommuting options * 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy * Free access to on-site health and wellness centers, staffed by medical professionals and therapists (dependent on location) * Free and confidential counseling services through our Sound Personalities program **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment and are proud to be an equal opportunity employer. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Job! Apply for this job