**Experienced Full Stack Customer Service Manager – Remote Operations and Customer Experience**

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences. Our WW Operations network is a dynamic and fast-paced environment where millions of packages and smiles are delivered to customers every day. We're seeking a motivated and customer-focused individual to join our team as an Area Manager, leading a team of hourly workforce and driving business success. **Introduction to arenaflex** arenaflex is a leading e-commerce company that's changing the way we shop and interact with our customers. Our commitment to innovation, customer satisfaction, and operational excellence has made us a household name. As an Area Manager at arenaflex, you'll be part of a team that's dedicated to delivering exceptional customer experiences, every time, every day. **Key Responsibilities and Job Elements** As an Area Manager at arenaflex, you'll be responsible for leading a team of hourly workforce and driving business success in the following areas: * **Support, mentor, and motivate your hourly workforce**: You'll be responsible for leading, guiding, and motivating your team to achieve exceptional results in safety, quality, attendance, and performance. * **Manage safety, quality, productivity, and customer delivery promises**: You'll work closely with support teams to develop plans to meet business objectives, ensuring that customer orders are delivered at the right time, to the right location. * **Collaborate with all support teams**: You'll work closely with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives. * **Lift up to 49 pounds and frequently push, pull, squat, bend, and reach**: You'll be required to lift and move packages, as well as perform other physical tasks, in a fast-paced and dynamic environment. * **Stand/walk for up to 12 hours during shifts**: You'll be required to stand and walk for extended periods, often in a fast-paced and dynamic environment. * **Work in an environment where the noise level varies and can be loud**: You'll be working in an environment where the noise level can be loud, and you'll need to be able to communicate effectively with your team. * **Work in an environment that is subject to variable temperatures and weather**: You'll be working in an environment that's subject to variable temperatures and weather conditions, including outside loading departments. **Our Fulfillment Network** Our fulfillment network is a dynamic and fast-paced environment where we launch new Operations sites every year, providing various opportunities for professional growth. We hire Area Managers based on location preference and the business's current openings. **Essential Qualifications** * **High school diploma or equivalent**: You'll need to have a high school diploma or equivalent to be considered for this role. * **1-2 years of experience in a customer-facing role**: You'll need to have 1-2 years of experience in a customer-facing role, preferably in a fast-paced and dynamic environment. * **Excellent communication and leadership skills**: You'll need to have excellent communication and leadership skills to motivate and guide your team. * **Ability to lift up to 49 pounds and frequently push, pull, squat, bend, and reach**: You'll need to be able to lift and move packages, as well as perform other physical tasks, in a fast-paced and dynamic environment. **Preferred Qualifications** * **Bachelor's degree in a related field**: A bachelor's degree in a related field, such as business or operations management, is preferred. * **Experience in a leadership role**: Experience in a leadership role, preferably in a fast-paced and dynamic environment, is preferred. * **Knowledge of safety protocols and procedures**: Knowledge of safety protocols and procedures is preferred. * **Ability to work in a fast-paced and dynamic environment**: You'll need to be able to work in a fast-paced and dynamic environment, often with multiple priorities and deadlines. **Skills and Competencies** * **Excellent communication and leadership skills**: You'll need to have excellent communication and leadership skills to motivate and guide your team. * **Ability to work in a fast-paced and dynamic environment**: You'll need to be able to work in a fast-paced and dynamic environment, often with multiple priorities and deadlines. * **Strong problem-solving and analytical skills**: You'll need to have strong problem-solving and analytical skills to identify and resolve issues. * **Ability to lift up to 49 pounds and frequently push, pull, squat, bend, and reach**: You'll need to be able to lift and move packages, as well as perform other physical tasks, in a fast-paced and dynamic environment. **Career Growth Opportunities and Learning Benefits** As an Area Manager at arenaflex, you'll have opportunities for professional growth and development, including: * **Training and development programs**: You'll have access to training and development programs to help you develop your skills and knowledge. * **Mentorship and coaching**: You'll have the opportunity to work with experienced mentors and coaches to help you develop your leadership skills. * **Opportunities for advancement**: You'll have opportunities for advancement to more senior roles within the company. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced environment where we're committed to delivering exceptional customer experiences. Our company culture is built on the following values: * **Customer obsession**: We're obsessed with delivering exceptional customer experiences. * **Innovation**: We're committed to innovation and continuous improvement. * **Ownership**: We take ownership of our work and our results. * **Diversity and inclusion**: We're committed to diversity and inclusion, and we strive to create a workplace that's welcoming and inclusive for all. **Compensation, Perks, and Benefits** As an Area Manager at arenaflex, you'll receive a competitive salary, as well as a range of benefits and perks, including: * **Estimated salary: $20 to $28 per hour based on qualifications**: You'll receive a competitive salary based on your qualifications and experience. * **Benefits package**: You'll receive a comprehensive benefits package, including health insurance, dental insurance, and vision insurance. * **Paid time off**: You'll receive paid time off, including vacation days, sick leave, and holidays. * **Opportunities for advancement**: You'll have opportunities for advancement to more senior roles within the company. **Conclusion** If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you. As an Area Manager at arenaflex, you'll have the opportunity to lead a team of hourly workforce, drive business success, and develop your skills and knowledge in a fast-paced and dynamic environment. Apply now to join our team and start your career with arenaflex! Apply for this job