**Experienced Full Stack Customer Service Representative – Payments and Digital Strategy**

Are you ready to embark on a thrilling journey with a world-renowned airline, where you'll have the opportunity to develop your skills, expand your knowledge, and become a shining example of excellence? Look no further than arenaflex, where we're passionate about delivering exceptional customer experiences and pushing the boundaries of innovation. As a member of our Payments and Digital Strategy team at arenaflex, you'll play a vital role in ensuring the smooth operation of our credit union's daily activities. You'll be the face of arenaflex, providing top-notch customer service to our valued members, and working closely with our team to resolve complex issues and drive business growth. **Why You'll Love This Role** * Work from the comfort of your own home, enjoying a flexible schedule and the freedom to balance your personal and professional life. * Be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving innovation. * Develop your skills and knowledge in a fast-paced environment, where no two days are ever the same. * Enjoy a competitive salary, ranging from $22 to $35 per hour, depending on your experience and qualifications. * Take advantage of our comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program and additional perks. **Key Responsibilities** * Complete daily tasks related to check processing, object processing, direct deposits, and budget transfers. * Coordinate with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure smooth operations. * Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing. * Work member cases and sports assigned, ensuring timely and accurate resolution. * Follow and maintain guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws. * Process mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks. * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products. * Log, review, and make necessary GL, account changes, and/or returns. * Process Stop Pays and Check Batching. * Complete daily balancing and department closing. * Obtain information from members for timely and accurate processing of international and domestic budget transfer requests. * Research and verify incoming and outgoing budget transfer information. * Communicate with vendors to process budget transfers. * Understand and be familiar with outgoing and incoming budget transfer laws. * Deposit check returns, review member back checks on draft changes, process member checks, verify members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers. * Complete daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and legal fees. **Essential Qualifications** * High school degree or equivalent. * Intermediate Excel and Word experience. * Ability to work prolonged hours in support of business needs. * Ability to exercise excellent customer service skills. * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team. * Ability to perform mathematical calculations and review data. * Ability to effectively prioritize work and meet time limits under high volume pressure. * Ability to cross-train and perform any position assigned within the department. * Ability to interact professionally with all personnel and members. * Ability to work independently and with minimum supervision. * Ability to self-motivate with strong employer skills and ability for attention to detail. * Ability to effectively prioritize work and meet time limits. * Ability to maintain excellent performance and attendance. * Must pass relevant arenaflex and Credit Union pre-employment compliance exams. **Preferred Qualifications** * Previous customer/member service experience. * Previous banking or Credit Union experience. * Episys/Symitar and processing wires experience. **Skills and Competencies** * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software. * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team. * Ability to perform mathematical calculations and review data. * Ability to effectively prioritize work and meet time limits under high volume pressure. * Ability to cross-train and perform any position assigned within the department. * Ability to interact professionally with all personnel and members. * Ability to work independently and with minimum supervision. * Ability to self-motivate with strong employer skills and ability for attention to detail. * Ability to effectively prioritize work and meet time limits. * Ability to maintain excellent performance and attendance. **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to helping you grow and develop your skills, with a range of training programs and opportunities for advancement. * Our dynamic and supportive team will help you navigate the challenges of your role and provide guidance and mentorship as you grow. * With a focus on innovation and customer experience, you'll have the opportunity to work on exciting projects and contribute to the success of our business. **Work Environment and Company Culture** * arenaflex is a dynamic and inclusive workplace, where diversity and inclusion are valued and celebrated. * Our team is passionate about delivering exceptional customer experiences and driving innovation, and we're committed to creating a work environment that's supportive, collaborative, and fun. * With a focus on work-life balance, we offer flexible scheduling and a range of benefits to support your personal and professional well-being. **Compensation, Perks, and Benefits** * Competitive salary, ranging from $22 to $35 per hour, depending on your experience and qualifications. * Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program and additional perks. * Travel perks, including access to over 6,800 daily flights across our global network. * Health benefits, including access to health, dental, prescription, and vision benefits, as well as digital health visits and flexible spending accounts. * Wellness programs, including access to fitness classes, wellness workshops, and employee assistance programs. * 401(k) program, with company contributions available after one year. * Additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more. **Conclusion** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our dynamic team at arenaflex, where you'll have the opportunity to grow, develop, and thrive in a fast-paced and innovative environment. Apply for this job