**Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development**

At arenaflex, we're revolutionizing the way businesses operate in a digital-first, cloud-first world. As a pioneer in the tech industry, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking. We're seeking a highly motivated and customer-centric individual to join our team as a Customer Solutions Architect. **About arenaflex** arenaflex has been a trailblazer in the tech industry, and we're proud of our achievements. We've open-sourced several of our software tools, forged new partnerships with digital leaders, and developed a suite of internal solutions to meet the challenges of a digital-first, cloud-first business at scale. We're now looking to bring some of these tools to market as enterprise B2B software solutions, and we need your expertise to help us achieve this goal. **Role Overview** As a Customer Solutions Architect at arenaflex, you'll be working with diverse cross-functional teams to help customers align technical and business outcomes. You'll be responsible for identifying customer pain points and desired outcomes, translating them into arenaflex solutions, and helping customers eliminate ambiguity in a growing software business. You'll be a trusted advisor, customer ambassador, and thought leader, using your expertise to drive architecture/design reviews, analyze requirements, and develop technical support procedures and policies. **Key Areas of Focus** As a Customer Solutions Architect, you'll be responsible for the following key areas: * **Trusted Advisor**: You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements. * **Customer Ambassador**: You'll represent the voice of the customer and the customer needs in internal discussions and working groups. * **Demonstrate Value**: You'll focus on identifying the best solutions that bring value to our customers. * **Thought Leadership**: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally. * **Subject Matter Experts**: You'll gain deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products. * **Pre-Sales & Post-Sales**: You'll focus on serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. You'll also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment. * **Solution Oriented**: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal. * **Channel Partnership**: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. **Key Responsibilities** As a Customer Solutions Architect, you'll be responsible for the following key responsibilities: * **Cultivates trust and builds relationships with customers**: You'll identify, document, and measure pain points and desired business outcomes, building trust and relationships with customers. * **Effectively advocates and represents the voice of customers**: You'll advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * **Manages relevant customer activity**: You'll manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities. * **Builds and manages key processes**: You'll build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * **Serves as a knowledge resource and escalation point**: You'll serve as a knowledge resource and escalation point for coworkers and customers. * **Autonomously works through complex situations**: You'll autonomously work through complex situations and ambiguous environments, building mechanisms and solutions to close gaps and grow the business. * **Leads cross-functionally to achieve organizational objectives**: You'll lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * **Leads high customer satisfaction**: You'll lead high customer satisfaction through the use of data and proactive solutions. * **Productively challenges the status quo**: You'll productively challenge the status quo with clarity, identifying and proposing different approaches and solutions. * **Conducts periodic check-ins with customers**: You'll conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning. * **Develops and maintains technical support procedures and policies**: You'll develop and maintain technical support procedures and policies. * **Builds credibility and trust within the team and with our business customers and stakeholders**: You'll build credibility and trust within the team and with our business customers and stakeholders. * **Drives architecture/design reviews**: You'll drive architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects. * **Analyzes, defines, and documents requirements**: You'll analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * **Works with business partners, architects, and other groups**: You'll work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs. * **Stays current with new technology options and products**: You'll stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop. **Basic Qualifications** To be considered for this role, you'll need to meet the following basic qualifications: * **Bachelor's degree or military experience**: You'll need a bachelor's degree or equivalent military experience. * **At least 4 years of experience in a customer-facing role**: You'll need at least 4 years of experience in a customer-facing role in an organization or entrepreneurial context. * **At least 3 years of experience working with cross-functional teams**: You'll need at least 3 years of experience working with cross-functional teams. * **At least 3 years of experience with cloud services or data clouds**: You'll need at least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL). * **At least 2 years of experience with design, implementation, or consulting experience of distributed applications**: You'll need at least 2 years of experience with design, implementation, or consulting experience of distributed applications. **Preferred Qualifications** While not required, the following qualifications are preferred: * **Master's Degree in Computer Science, Engineering, Information Technology**: You'll have a master's degree in computer science, engineering, or information technology. * **High level of comfort communicating effectively across internal and external organizations**: You'll have a high level of comfort communicating effectively across internal and external organizations. * **History of successful technical consulting and/or architecture engagements**: You'll have a history of successful technical consulting and/or architecture engagements with large-scale customers or enterprises. * **2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale**: You'll have 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale. * **2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts**: You'll have 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions. **Compensation and Benefits** arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the arenaflex Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. **How to Apply** If you're a motivated and customer-centric individual who is passionate about helping businesses succeed in a digital-first, cloud-first world, we encourage you to apply for this role. Please submit your application through the arenaflex Careers website. We look forward to hearing from you! Apply for this job