**Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development**

At arenaflex, we're on a mission to revolutionize the way businesses approach technology and innovation. As a pioneer in the public cloud, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, and we're just getting started. We're seeking a highly motivated and customer-centric individual to join our team as a Customer Solutions Architect. As a key member of our Capital One Software team, you'll be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver innovative solutions that drive business outcomes. If you're passionate about removing friction from the customer experience, thrive in an entrepreneurial environment, and love learning and introducing new technology, we want to hear from you. **About arenaflex** arenaflex has been a leader in the tech industry for years, and our commitment to innovation and customer satisfaction is unmatched. We've built a suite of internal solutions that meet the challenges of a digital-first, cloud-first business at scale, and we're now looking to bring some of these tools to market as enterprise B2B software solutions. Our teams have built and battle-tested new capabilities to meet the needs of our customers, and we're constantly looking for ways to improve and expand our offerings. **Role Overview** As a Customer Solutions Architect, you'll be responsible for cultivating trust and building relationships with customers, identifying and documenting pain points and desired business outcomes, and effectively advocating for the voice of customers to influence organizational objectives and product roadmaps. You'll work closely with internal teams to mitigate risks and close opportunities, build and manage key processes, and serve as a knowledge resource and escalation point for coworkers and customers. **Key Responsibilities** * Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes * Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience * Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities * Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * Serve as a knowledge resource and escalation point for coworkers and customers * Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business * Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement * Lead high customer satisfaction through the use of data and proactive solutions * Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions * Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning * Develop and maintain technical support procedures and policies * Build credibility and trust within the team and with our business customers and stakeholders * Drive architecture/design reviews for our customers focused on business requirements, and as needed, design, plan, and manage architectural projects * Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs * Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs * Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop **Key Areas of Focus** * Trusted Advisor: We are the front line for our customer's tech, product, and cyber needs as well as for solutioning product specific improvements * Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups * Demonstrate Value: We focus on identifying the best solutions that bring value to our customers * Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally * Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems, and identify areas of improvement for our products * Pre-Sales & Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment * Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at our disposal * Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products **Essential Qualifications** * Bachelor's degree or military experience * At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context * At least 3 years of experience working with cross-functional teams * At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL) * At least 2 years of experience with design, implementation, or consulting experience of distributed applications **Preferred Qualifications** * Master's Degree in Computer Science, Engineering, Information Technology * High level of comfort communicating effectively across internal and external organizations * History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises * 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale * 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions **What We Offer** * Competitive salary: $170,700 - $194,800 per year * Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI) * Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being * Opportunity to work with a leading technology company and contribute to the development of innovative solutions * Collaborative and dynamic work environment with a team of experienced professionals * Professional development and growth opportunities **How to Apply** If you're passionate about customer-centric solutions and have a strong background in cloud and data application development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **Note** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. arenaflex promotes a drug-free workplace. arenaflex will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 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