Experienced Full Stack Customer Support Engineer – Technical Service Delivery and Customer Experience

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional technical support and service delivery? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Support Engineer. As a key member of our CSE Team, you will be responsible for providing top-notch technical support and service delivery to our customers, ensuring their satisfaction and loyalty to blithequark. Company Overview blithequark is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative technologies and solutions enable the production of electronic devices that are advancing humanity. With a strong focus on innovation and R&D, we invest 15% of our sales back into research and development, driving the creation of cutting-edge products and services. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Group/Division Our blithequark Services team, headquartered in Milpitas, CA, is a critical component of our organization, providing a flexible portfolio of services to our customers. Our comprehensive services include proactive management of tools, expertise in optics, image processing, and motion control, as well as worldwide service engineers, 24/7 technical support teams, and knowledge management systems. Our extensive parts network ensures worldwide availability of parts, ensuring the high performance and productivity of our products. Job Description/Preferred Qualifications As a Customer Support Engineer at blithequark, you will be responsible for: * Installation and start-up of new equipment or upgrades at customer sites * Servicing of existing equipment and troubleshooting * Following and working according to documented 'Best Known' methods * Collaborating closely with the technical support team at Head Quarter to resolve issues * Documentation of the work performed * Taking ownership of and leading projects at the customer sites * Loyal appearance of the company towards the customer You will be based in the Reutlingen area, Germany, with occasional travel by company car within Germany and minor travel across Europe. Your working hours will be from Monday to Friday in dayshift, with no shift work, weekend work, or on-call duty. Minimum Qualifications To be successful in this role, you will need: * A Bachelor's degree, technician's degree, or apprenticeship as a mechatronics technician * Experience in the fields of vacuum technology, process measurement and control technology, robotics, or plasma technology * Very good communication skills in English, with German language skills a plus (in writing and speaking) * A valid driver's license for Germany Why Join blithequark? We offer a competitive, family-friendly total rewards package that reflects our commitment to an inclusive environment. Our programs are designed to meet the diverse needs of our employees, ensuring they have the support and resources they need to thrive. We are proud to be an equal opportunity employer, and we are committed to creating a workplace that is inclusive and respectful of all employees. Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. Our employees have the opportunity to work on challenging projects, collaborate with cross-functional teams, and develop new skills and expertise. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on innovation and customer satisfaction. We value teamwork, collaboration, and open communication, and we strive to create a workplace that is inclusive and respectful of all employees. Our company culture is built on a foundation of trust, integrity, and respect, and we are committed to creating a workplace that is safe, healthy, and supportive. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan * A 401(k) retirement savings plan * Paid time off and holidays * Professional development opportunities * A range of employee perks and discounts If you are a motivated and customer-focused individual with a passion for delivering exceptional technical support and service delivery, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to our Careers website, and we will review your application carefully. We look forward to hearing from you! Important Notice Please be aware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as blithequark employees. blithequark never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. We do not work with any recruiters or third parties who charge such fees either directly or on behalf of blithequark. Please ensure that you have searched our Careers website for legitimate job postings. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.