**Experienced Full Stack Digital Product Manager – Conversational AI and Live Chat Support**

**Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI technology.** Are you a seasoned digital product manager with a passion for innovation and a drive to deliver exceptional customer experiences? Do you have a knack for leading cross-functional teams and collaborating with stakeholders to bring game-changing products to market? If so, we want to hear from you! As a key member of our Computerization Development team, you will play a critical role in shaping the future of conversational AI and live chat support at arenaflex. You will work closely with our product team, data researchers, engineers, and business partners to design, develop, and deploy innovative solutions that exceed our customers' expectations. **About arenaflex** arenaflex is a global leader in the financial services industry, dedicated to providing innovative solutions that empower our customers to achieve their financial goals. With a rich history of innovation and a commitment to excellence, we are constantly pushing the boundaries of what is possible in the world of finance. **Job Responsibilities** As a Senior Associate-Digital Product Manager, you will be responsible for leading the development and implementation of our conversational AI and live chat support products. Your key responsibilities will include: * Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive customer experience uplift * Influencing customer data, conversational analysis, industry trends, and technical expertise to analyze the performance of existing solutions and develop future capabilities * Collaborating with engineers, data researchers, and product managers across multiple value streams to deliver products that balance short-term gains with long-term investments * Working with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature planning * Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience * Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product recommendations * Maintaining and refining the product backlog, planning customer stories to meet the needs of the end-user, while focusing on business value * Supporting the definition and creation of the product strategy, guiding, releasing, and generally customer experience **Requirements** To be successful in this role, you will need to possess the following qualifications: * Bachelor's degree in business, software engineering, computer science, or a related field * Strong interest and enthusiasm for understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action * Passion for excellent products and services, able to empathize with customers, and skilled at articulating product functionality * Proven self-starter with the ability to manage multiple priorities and tasks * Strong written and verbal communication skills, as demonstrated by your ability to convey new and complex information with brevity and clarity * Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices **What We Offer** At arenaflex, we are committed to supporting our partners and their families with benefits and programs that promote their overall well-being. This includes: * Competitive base salaries * Extra incentives * 6% Company Match on retirement savings plan * Free financial education and financial wellness support * Comprehensive medical, dental, vision, disability, and life insurance benefits * Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex * 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy * Free access to on-site health centers set up with medical professionals and specialists (dependent on location) * Free and confidential counseling support through our Strong Personalities program * Career advancement and training opportunities **About arenaflex's Culture** arenaflex is an equal opportunity employer and follows work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We support our associates with the help they need to thrive, professionally and personally. That's why we have Amex Flex, our flexible work model that gives partners more flexibility while ensuring we preserve the unique aspects of our in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (mix of in-office and virtual days), or fully remotely. **How to Apply** If you are a motivated and innovative digital product manager looking to join a dynamic team and make a meaningful impact in the financial services industry, we encourage you to apply for this exciting opportunity. Apply for this job