**Experienced Full Stack Product Manager – Customer Loyalty (Remote)**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Product Manager to join our team. As a Product Manager, you'll be responsible for delivering business value by driving sales, improving efficiency, and enhancing customer satisfaction through the production of quality products. If you're passionate about customer loyalty, have a knack for strategy and planning, and enjoy working with cross-functional teams, we want to hear from you! **About arenaflex** arenaflex is a leading company in the industry, dedicated to providing innovative solutions that exceed customer expectations. Our team is passionate about creating products that make a real difference in people's lives, and we're committed to fostering a culture of collaboration, innovation, and customer-centricity. As a remote team, we value flexibility, autonomy, and open communication, and we're excited to welcome a talented Product Manager to our ranks. **Key Responsibilities** As a Product Manager at arenaflex, you'll be responsible for delivering incremental value by driving product changes and working closely with a team of developers, designers, and business partners. Your key responsibilities will include: * **Strategy & Planning (40%):** + Gaining a thorough understanding of customer and associate needs, both existing and potential, and using that knowledge to help deliver enterprise products that provide arenaflex customers and associates with an unparalleled shopping experience + Translating business goals and end-user needs into product strategy; communicating direction and product priorities to the development team, other matrixed teams, and third-party partners + Identifying goals, metrics, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings + Conducting end-user research to help identify user stories and help determine Minimum Viable Product (MVP) + Partnering with Finance to understand financial needs and assisting in the creation of business plans for new opportunities + Monitoring research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class + Evaluating research and market analysis on industry innovations and technology platforms to recommend the best possible solution * **Delivery & Execution (30%):** + Ensuring product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction + Documenting, reviewing, and ensuring that all quality and change control standards are met + Formulating, testing, and refining assumptions and hypotheses through user research and testing + Creating, prioritizing, and accepting user stories; incorporating them into release planning + Making product decisions that drive value on a daily basis + Identifying pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements + Participating in standups, iteration planning sessions, product demos, and retrospectives + Condensing complex technical concepts into non-technical language for stakeholders * **People (30%):** + Fostering collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments + Acting as a proponent of modern software development practices + Advocating for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert + Regularly working with the product team to continuously assess progress, disseminate lessons learned, and understand next steps + Managing cross-functional team and stakeholder expectations to execute on product strategy; providing education to requestors to determine prioritization based on tangible benefits and/or user experience + Exhibiting active listening, facilitating sessions, and clearly communicating at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action **Requirements** * **Minimum Qualifications:** + Must be eighteen years of age or older + Must be legally permitted to work in the United States * **Preferred Qualifications:** + 1-3 years of relevant work experience + Experience working as a Product Manager in a modern software development-based enterprise environment + Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment + Experience working in a fast-paced, fluid environment where priorities shift on a regular basis + Experience communicating with and influencing functional and technical team members at all levels in the organization + Experience working as part of a collaborative, cross-functional, modern software design and development team + Experience creating, prioritizing, and accepting user stories + Experience conducting user research and testing to understand needs + Experience identifying goals, metrics, and analytics to measure product value + Experience conducting competitive research and analysis * **Minimum Education:** + The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED * **Preferred Education:** + No additional education * **Minimum Years of Work Experience:** + 1 * **Preferred Years of Work Experience:** + No additional years of experience * **Minimum Leadership Experience:** + None * **Preferred Leadership Experience:** + None * **Certifications:** + None **Competencies** * **Business Insight:** Applying knowledge of business and the marketplace to advance the organization's goals * **Collaborates:** Building partnerships and working collaboratively with others to meet shared objectives * **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * **Cultivates Innovation:** Creating new and better ways for the organization to be successful * **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions * **Drives Results:** Consistently achieving results, even under tough circumstances * **Interpersonal Savvy:** Relating openly and comfortably with diverse groups of people * **Manages Ambiguity:** Operating effectively, even when things are not certain or the way forward is not clear * **Nimble Learning:** Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder * **Organizational Savvy:** Maneuvering comfortably through complex policy, process, and people-related organizational dynamics * **Situational Adaptability:** Adapting approach and demeanor in real time to match the shifting demands of different situations * **Empathy:** Understanding the needs of multiple stakeholders and being responsive in meeting their needs with the most optimal resolution * **Plans and Aligns:** Planning and prioritizing work to meet commitments aligned with organizational goals **What We Offer** * **Competitive Salary:** arenaflex offers a competitive salary that reflects your skills and experience * **Flexible Work Arrangements:** As a remote team, we offer flexible work arrangements that allow you to work from anywhere * **Opportunities for Growth:** arenaflex is committed to helping you grow and develop your career, with opportunities for professional development and advancement * **Collaborative Culture:** Our team is passionate about collaboration, innovation, and customer-centricity, and we're excited to welcome a talented Product Manager to our ranks * **Recognition and Rewards:** arenaflex recognizes and rewards outstanding performance, with opportunities for bonuses and other incentives **How to Apply** If you're passionate about customer loyalty, have a knack for strategy and planning, and enjoy working with cross-functional teams, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. The application window is anticipated to be closed on November 11th, 2024. Apply Job! Apply for this job