Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Leadership

Welcome to arenaflex: Where Career Growth and Personal Development Take Flight Imagine a career where you can explore new horizons, develop your skills, and become the best version of yourself. At arenaflex, we offer a world of possibilities, both at work and during your time off. As a member of our team, you'll have the opportunity to travel the world, grow your expertise, and make a real difference in the lives of our customers. Our company culture is built on the principles of inclusion, diversity, and mutual respect, where everyone is encouraged to be themselves and reach their full potential. About the Role: Government and Corporate Affairs Customer Service Specialist This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at arenaflex. As a Government and Corporate Affairs Customer Service Specialist, you will play a vital role in promoting and selling air travel, resolving customer problems, and providing exceptional service to our clients. If you're a highly motivated and customer-focused individual with a passion for the air travel industry, we want to hear from you! Key Responsibilities: Promote and sell air travel on arenaflex, ensuring that customers receive the best possible experience Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets in a timely and efficient manner Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, demonstrating excellent problem-solving skills and a customer-centric approach Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on new rules, policies, and procedures that may affect them Demonstrate excellent leadership, organizational, and customer contact skills, with the ability to work effectively in a fast-paced environment Essential Qualifications: To be successful in this role, you'll need: A Bachelor's degree in a relevant field or equivalent experience/training Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Knowledge of Native SABRE or similar systems, with the ability to learn and adapt to new technologies Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable in a dynamic environment Satisfactory attendance and a commitment to providing exceptional customer service Preferred Qualifications: While not essential, the following qualifications are highly desirable: Previous experience in the air travel industry, with a strong understanding of government and corporate affairs Advanced knowledge of customer service principles and practices, with a proven track record of resolving complex customer issues Ability to speak multiple languages, with a strong understanding of cultural diversity and its impact on customer service Experience with CRM software and other customer service tools, with the ability to analyze data and make informed decisions Career Growth and Development Opportunities At arenaflex, we're committed to helping our employees grow and develop their careers. As a Government and Corporate Affairs Customer Service Specialist, you'll have access to a range of training and development programs, including: Leadership development programs, designed to help you build your skills and confidence as a leader Customer service training, with a focus on providing exceptional service and resolving complex customer issues Industry-specific training, with a focus on the air travel industry and government and corporate affairs Opportunities for advancement, with a clear career path and opportunities for professional growth Work Environment and Company Culture At arenaflex, we're proud of our diverse and inclusive workplace culture. Our company is built on the principles of mutual respect, trust, and open communication, where everyone is encouraged to be themselves and contribute to our success. As a member of our team, you'll enjoy: A dynamic and supportive work environment, with a focus on teamwork and collaboration A range of employee benefits, including travel perks, health benefits, and wellness programs Opportunities to get involved in our community, through volunteer work and other initiatives A commitment to diversity and inclusion, with a focus on creating a workplace culture that's welcoming and inclusive to all Compensation and Benefits At arenaflex, we offer a competitive compensation and benefits package, designed to attract and retain the best talent in the industry. As a Government and Corporate Affairs Customer Service Specialist, you'll enjoy: A competitive salary, with opportunities for advancement and professional growth A range of employee benefits, including travel perks, health benefits, and wellness programs A 401(k) program, with employer contributions and a range of investment options Opportunities for flexible working, with a focus on work-life balance and employee well-being Conclusion If you're a highly motivated and customer-focused individual with a passion for the air travel industry, we want to hear from you! As a Government and Corporate Affairs Customer Service Specialist at arenaflex, you'll have the opportunity to develop your skills, build your career, and make a real difference in the lives of our customers. Apply now to join our team and take the first step towards an exciting and rewarding career in the air travel industry. Apply for this job