Experienced Healthcare Customer Service Representative – Remote USA

Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you have a strong passion for helping others and a desire to work for a company that values its employees and the communities it serves? If so, we invite you to at blithequark as a Healthcare Customer Service Representative. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and global team that's dedicated to making customers happy. About blithequark blithequark is a leading global customer experience technology and services company that's focused on designing, implementing, and delivering transformative customer experiences for some of the world's most iconic and disruptive brands. Since 1982, we've been helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Our Culture At blithequark, we're committed to creating a culture that's inclusive, diverse, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the skills, support, and opportunities they need to succeed in their careers. Our company values are built around the principles of customer focus, teamwork, innovation, and integrity, and we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Your Role As a Healthcare Customer Service Representative, you'll be a key member of our team, responsible for providing exceptional customer service to our clients and their customers. Your primary responsibilities will include: * Providing answers to customers' general health care benefit and eligibility questions, as well as assisting with enrollment status requests for new and existing members * Conducting research and making outbound calls to provide customers with information and solutions to their healthcare-related issues * Assisting customers with logging into and understanding the functionality of their online health account, as well as locating doctor and facility information * Recommending upgrades to customers' health plans based on their needs and preferences * Maintaining accurate records and updating customer information as necessary What You'll Bring to the Role To be successful in this role, you'll need to have: * 6 months or more of customer service experience, preferably in a healthcare setting * A high school diploma or equivalent * Strong product and brand knowledge, as well as excellent communication and problem-solving skills * The ability to work independently and as part of a team, with a strong focus on customer satisfaction and retention * A commitment to maintaining patient confidentiality and adhering to HIPAA guidelines * A reliable computer, high-speed internet connection, and a USB wired headset (or a compatible alternative) * A smartphone or other device that runs iOS or Android for daily login and communication What You Can Expect As a Healthcare Customer Service Representative at blithequark, you can expect: * A supportive and inclusive work environment that values your contributions and well-being * Opportunities for career growth and professional development, including training and coaching to help you succeed in your role * A competitive base wage of $16 per hour, plus performance bonus opportunities * A comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives, and more * The flexibility to work from home and create a schedule that works for you * Access to thousands of free courses and resources to support your career growth and development Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and coaching to help you succeed in your role * Access to thousands of free courses and resources to support your career growth and development * Opportunities for advancement and career progression within the company * A supportive and inclusive work environment that values your contributions and well-being Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and global team that's dedicated to making customers happy. Our company culture is built around the principles of customer focus, teamwork, innovation, and integrity, and we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation and Benefits As a Healthcare Customer Service Representative at blithequark, you can expect: * A competitive base wage of $16 per hour * Performance bonus opportunities * A comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives, and more * The flexibility to work from home and create a schedule that works for you * Access to thousands of free courses and resources to support your career growth and development If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Opportunity Employer blithequark is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to creating a culture that's inclusive, diverse, and empowering, and we're proud to be a leader in the industry when it comes to diversity and inclusion. Benefits As a Healthcare Customer Service Representative at blithequark, you can expect a comprehensive benefits package that includes: * PTO * Tuition reimbursement * Health and wellness incentives * Performance bonus opportunities * Flexible scheduling * Access to thousands of free courses and resources to support your career growth and development * A supportive and inclusive work environment that values your contributions and well-being Skills and Competencies To be successful in this role, you'll need to have: * Strong customer service and communication skills * Excellent problem-solving and analytical skills * Ability to work independently and as part of a team * Strong product and brand knowledge * Commitment to maintaining patient confidentiality and adhering to HIPAA guidelines * Reliable computer, high-speed internet connection, and a USB wired headset (or a compatible alternative) * Smartphone or other device that runs iOS or Android for daily login and communication About the Company blithequark is a leading global customer experience technology and services company that's focused on designing, implementing, and delivering transformative customer experiences for some of the world's most iconic and disruptive brands. Since 1982, we've been helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Company Size blithequark is a large company with over 10,000 employees worldwide. Industry We operate in the customer experience technology and services industry. Founded blithequark was founded in 1982. Website Learn more about us at.