Experienced Healthcare Patient Customer Service Representative – Delivering Exceptional Support in a Dynamic Revenue Cycle Management Environment

Welcome to arenaflex: A Leader in Revenue Cycle Management arenaflex is at the forefront of reliable, customer service-based revenue cycle management services, fostering a corporate culture of excellence and trust among clients and employees. Since our inception in 2008, we have been driven to change the world of Revenue Cycle Management. Evolving from a medical billing company to an integrated data-driven RCM solution, we have developed our own proprietary technology to enhance client experience and financial performance. With an impressive track record of managing over $1 billion of claims, a 20,000+ payer enrollment history across all 50 states, and a 98 percent clean claim rate, we are rapidly growing and seeking a talented individual to join our team. About the Role: Healthcare Patient Customer Service Representative We are seeking an experienced and compassionate Healthcare Patient Customer Service Representative to provide exceptional support to our patients. As a key member of our team, you will be responsible for addressing patient inquiries, resolving issues, and delivering a positive customer experience. This is a remote position, offering the flexibility to work from the comfort of your own home, with a standard Monday to Friday schedule and no weekend work required. Primary Responsibilities: Answer patient calls regarding Explanation of Benefits (EOB) and research balances to provide accurate and timely information. Manage patient refunds, ensuring that all refund requests are processed efficiently and effectively. Process patient payments, maintaining accurate records and ensuring compliance with relevant regulations. Requirements for Success: To excel in this role, you will need: A minimum of one year of experience in medical billing and collections, with a strong understanding of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare. Current knowledge of medical billing and reimbursement principles, including EOBs, and the ability to effectively communicate with patients via phone and in writing. Extensive attention to detail, organization, and multi-tasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously. A positive and patient-centric approach, with a strong focus on delivering exceptional customer service to clients, guests, and patients. Self-motivation, a team-oriented mindset, and a willingness to learn and adapt in a dynamic environment. Essential Qualifications: In addition to the above requirements, the ideal candidate will possess: Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, clients, and colleagues. A strong understanding of revenue cycle management principles, including billing, coding, and reimbursement. Proficiency in using technology, including electronic health records, billing systems, and customer relationship management software. A high school diploma or equivalent, with a preference for candidates with a degree in a related field, such as healthcare administration or medical billing. Career Growth and Development Opportunities: At arenaflex, we are committed to investing in our staff and providing opportunities for growth and development. As a Healthcare Patient Customer Service Representative, you will have access to: Comprehensive training and onboarding programs to ensure your success in the role. Ongoing professional development opportunities, including workshops, webinars, and conferences. Cross-functional training and rotation programs to enhance your skills and knowledge. Performance-based promotions and career advancement opportunities. Our Culture and Work Environment: arenaflex is dedicated to creating a positive and fun working environment, where our staff can thrive and grow. We offer: A collaborative and supportive team environment, with a focus on open communication and feedback. A remote work arrangement, with the flexibility to work from home and maintain a healthy work-life balance. Regular team-building activities, social events, and recognition programs to celebrate our staff's achievements. A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace culture. Compensation and Benefits: arenaflex offers a competitive compensation package, including: A competitive wage and salary structure, with regular performance-based reviews and adjustments. Paid time off (PTO) and holidays, to ensure you have time to rest and recharge. Comprehensive health insurance, including medical, dental, and vision coverage. Life insurance and disability benefits, to provide peace of mind and financial security. An employee recognition plan, with rewards and incentives for outstanding performance and contributions. Join Our Team: If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Healthcare Patient Customer Service Representative at arenaflex, you will be part of a dynamic team that is dedicated to making a positive impact in the lives of our patients and clients. Apply now and take the first step towards a rewarding and challenging career in revenue cycle management. Apply for this job