**Experienced Inbound Energy Customer Care Specialist - Remote Opportunity at arenaflex**

**Join arenaflex's Dynamic Customer Service Team and Unlock a World of Growth and Opportunity** Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and reliable Inbound Energy Customer Care Specialist to join our remote team. As a key member of our customer service department, you will be the face of arenaflex, providing top-notch support to our customers and driving our business forward. **About arenaflex** arenaflex is a leading provider of innovative energy solutions, dedicated to empowering our customers to take control of their energy needs. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to fostering a work environment that's inclusive, supportive, and fun. As an arenaflex team member, you'll have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and make a real impact on our customers' lives. **Responsibilities** As an Inbound Energy Customer Care Specialist, you'll be responsible for providing exceptional customer service, resolving customer complaints and inquiries, and driving customer retention. Your daily responsibilities will include: * Answering customer calls professionally and responding to inquiries and complaints in a timely and effective manner * Focusing on customer retention and providing customers with arenaflex's service standards * Identifying and escalating priority issues to high-level management * Routing inbound calls to the appropriate resources * Following up on complicated customer calls as required * Completing call notes and call reports as necessary and updating them in the CRM * Obtaining and evaluating relevant data to properly handle and document complaints and inquiries * Recording details of comments, inquiries, complaints, and actions taken * Other duties as assigned by management **Requirements** To succeed in this role, you'll need: * A high school diploma or equivalent * Bilingual skills (a plus) * Some sales and customer service experience * Excellent communication skills, including verbal and written communication with proper grammar * Excellent computer skills * Detail-oriented with the ability to multitask * Some experience with MS Excel (a plus) * The ability to react effectively and calmly in escalated situations **Benefits Program** As an arenaflex team member, you'll enjoy a comprehensive benefits program that includes: * Competitive wages ($15.00 to $16.00 per hour, plus commission) * Medical, dental, and eye insurance available * Vacation and sick time * 401K benefits **Why Join arenaflex?** * **Growth and Opportunity**: arenaflex is committed to helping you grow and develop your skills, with opportunities for advancement and professional development. * **Dynamic Work Environment**: Our remote team is fast-paced and dynamic, with a focus on innovation and customer satisfaction. * **Collaborative Culture**: arenaflex is a supportive and inclusive work environment, where you'll work with a talented and diverse group of professionals. * **Competitive Compensation**: Our benefits program is designed to reward your hard work and dedication, with competitive wages and benefits. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join arenaflex's dynamic customer service team and unlock a world of growth and opportunity. Apply Now! Apply for this job