**Experienced Junior Tech Support Specialist (24/7 Live-Chat Team) – Mobile and Online Banking Solutions**
At arenaflex, we're revolutionizing the way people interact with mobile and online banking technology. As a leading industry player, we're seeking a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team. If you're a tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you. **About arenaflex** arenaflex is a pioneering force in mobile and online banking technology, dedicated to providing innovative solutions that empower individuals and businesses to thrive in the digital age. Our commitment to excellence, customer-centric approach, and collaborative work environment make us an attractive destination for talented professionals seeking a fulfilling career. **Job Summary** As a Junior Tech Support Specialist, you'll play a vital role in delivering top-notch technical support to our clients' mobile and online banking solutions. You'll work closely with our technical team, clients, and end-users to resolve technical issues, provide product knowledge, and ensure seamless customer experiences. This is an exciting entry-level opportunity to join a dynamic team, develop your technical skills, and contribute to the growth of arenaflex. **Working Hours and Schedule** Our 24/7 live-chat team operates on a 2-shift schedule, with rotations to ensure seamless coverage. You'll work either: * 9 pm - 9 am CST (evening shift) * 9 am - 9 pm CST (day shift) **Primary Responsibilities** As a Junior Tech Support Specialist, your key responsibilities will include: * **In-depth understanding of arenaflex's banking software and apps**: Familiarize yourself with our products, features, and technical capabilities to provide expert support to clients and end-users. * **Collaboration with technical teams**: Work closely with software technicians, technical support, and developers to resolve technical issues, share knowledge, and improve processes. * **Troubleshooting and issue resolution**: Analyze technical logs, identify root causes, and implement effective solutions to resolve issues encountered during 24/7 client support projects. * **Technical process management**: Develop and maintain technical processes, and effectively communicate these processes to less-technical stakeholders. * **Client communication**: Establish strong relationships with clients, provide product knowledge, and ensure seamless customer experiences. **Requirements** To succeed in this role, you'll need: * **Excellent written and spoken English**: Communicate effectively with clients, end-users, and technical teams. * **Strong problem-solving skills**: Troubleshoot technical issues, identify root causes, and implement effective solutions. * **Ability to learn quickly**: Develop technical skills, adapt to new processes, and stay up-to-date with industry developments. * **In-depth learning and understanding of arenaflex's mobile and online banking products**: Familiarize yourself with our products, features, and technical capabilities. * **Coordination with developers**: Work with developers to investigate and diagnose issues, and implement effective solutions. * **Dynamic workload management**: Prioritize tasks, manage multiple concurrent tasks, and maintain a high level of productivity. * **Quality process management**: Monitor, improve, and maintain the quality of the tech support process. **Preferred Qualifications** While not required, the following experiences will be highly valued: * **Banking live-chat experience**: Proven track record of delivering exceptional customer experiences in a banking live-chat environment. * **Technical support experience**: Experience in providing technical support, troubleshooting, and resolving issues. * **Dialogflow experience**: Familiarity with Dialogflow, a popular platform for building conversational interfaces. * **Mobile phone platform experience**: Experience with various mobile phone platforms, especially iOS and Android. * **Project management experience**: Proven ability to manage projects, prioritize tasks, and meet deadlines. * **US-based customer experience**: Experience working directly with US-based customers, understanding their needs, and delivering tailored solutions. * **US banking system knowledge**: Familiarity with the US banking system, regulations, and industry standards. **Benefits and Perks** As an arenaflex team member, you'll enjoy: * **Fully remote work**: Work from the comfort of your own home, with flexible schedules and minimal commuting time. * **Long-term employment**: Join a stable and growing organization, with opportunities for career growth and development. * **Competitive salary**: Receive a competitive salary, commensurate with your experience and qualifications. * **Community of practice**: Participate in regular knowledge-sharing sessions with colleagues, stay up-to-date with industry developments, and learn from experts. * **Internet compensation**: Receive a monthly internet stipend to support your remote work setup. * **Friendly and easy-going international team**: Join a diverse and inclusive team, with colleagues from around the world. **How to Apply** If you're a motivated and tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our 24/7 live-chat team and take the first step towards a fulfilling career at arenaflex. Apply Job! Apply for this job