**Experienced Lead Customer Service Representative – Delivering Exceptional Experiences for the Trojan Family**

At arenaflex, we're committed to creating the best experience for our students, faculty, staff, and guests. As a rapidly growing organization, we're seeking an experienced Lead Customer Service Representative to join our team and help us achieve our mission. If you're passionate about delivering exceptional customer service and have a strong commitment to our unifying values, we want to hear from you! **About arenaflex** arenaflex is a thriving retail organization with a strong presence on the University of Southern California (USC) campus. As part of the USC Auxiliary Services, we're dedicated to providing innovative services that enhance the USC experience for our students, faculty, staff, and guests. With a focus on integrity, excellence, well-being, open communication, accountability, and diversity, equity, and inclusion, we strive to create a positive and inclusive work environment that reflects the values of the Trojan Family. **The Opportunity** As a Lead Customer Service Representative, you'll be the first point of contact for our students, faculty, staff, and guests. You'll take pride in providing exceptional customer service, maintaining the University's high standards for excellence, and ensuring that every interaction is a positive and memorable experience. Our team is passionate about creating a welcoming and inclusive environment, and we're looking for someone who shares our commitment to delivering exceptional customer experiences. **Key Responsibilities** * Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers to ensure full satisfaction. * Provide information regarding policies and procedures, terms, and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers. * Identify and prioritize problems and issues related to service area, perform research, offer solutions, options, and strategies, and refer to appropriate person or department as needed. * Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports. * Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues. * Interpret terms and conditions of contracts, authorize change/exceptions to contract terms, generate contracts or forms for distribution. * Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork, maintaining quality/quantity standards. * Represent department to students, parents, faculty, administrators, staff, and other outside customers, and may act as representative for department at internal committee meetings. * Train, schedule, assign, and prioritize workloads, interpret operating policies and procedures, and ensure timely completion of department's work. * Notifies appropriate personnel in the event of an emergency, maintains complete and accurate records of all student-or staff-related safety incidents. * Provides services including processing and delivery of mail and packages, receives key deposits and issues keys, and maintains and balances a cash drawer on a daily basis. * Composes memos and letters based on knowledge of departmental and University policies and procedures, and compiles statistical reports and studies as requested. **Essential Qualifications** * Minimum Education: High School or equivalent. Combined experience/education as substitute for minimum education. * Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. * Minimum Field of Expertise: Customer Service. * Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. * Strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability. **Preferred Qualifications** * Preferred Education: Bachelor's Degree. * Preferred Experience: 2 years. * Preferred Field of Expertise: Student counseling, customer service. **The Trojan Family Rewards** We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including: * Competitive hourly rate range: $18.93 - $24.69 * Comprehensive benefits package, including medical, dental, and vision insurance * Generous paid time off and holidays * Opportunities for professional development and growth * A dynamic and inclusive work environment that reflects the values of the Trojan Family **What We Offer** As a member of the Trojan Family, you'll be part of a vibrant and diverse community that values mutual respect, trust, and synergy. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. If you're passionate about delivering exceptional customer service and have a strong commitment to our unifying values, we want to hear from you! **How to Apply** If you're ready to join the Trojan Family and help us create the best experience for our students, faculty, staff, and guests, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job