**Experienced Member Services Representative – Remote Customer Service**

Join the arenaflex family and embark on a new journey of possibilities, both at work and beyond. As a Member Services Representative, you'll be part of the Payments and Digital Strategy team in the arenaflex Credit Union, responsible for daily tasks related to check processing, object processing, direct deposits, and budget transfers. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career, this role is perfect for you. **Why You'll Love This Job** As a Member Services Representative, you'll have the opportunity to work with a dynamic team, develop new skills, and grow your career while enjoying a great work-life balance. You'll be responsible for a variety of tasks, including: * Completing data access and balancing tasks * Coordinating return objects with contributors, vendors, the Federal Reserve Bank, and other institutions * Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Working member cases/assignments * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for the timely and correct processing of international and domestic budget transfer requests * Researching and verifying incoming and outgoing budget transfer information * Communicating with vendors to process budget transfers * Understanding and being familiar with outgoing and incoming budget transfer laws * Depositing check returns, reviewing member back checks on draft changes, processing member checks, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You'll Need for Success** To excel in this role, you'll need: * A high school degree or GED * Intermediate Excel and Word experience * Minimum qualifications: + High school degree or GED + Intermediate Excel and Word experience * Preferred qualifications: + Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires experience * Skills, licenses, and certifications: + Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software + Ability to work prolonged hours in aid of business needs + Ability to exercise excellent customer service skills + Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team + Ability to perform mathematical calculations and review data + Ability to effectively prioritize work and meet time limits under high volume pressure + Ability to cross-train and perform any position assigned within the department + Ability to interact professionally with all personnel and contributors + Ability to work independently and with minimum supervision + Ability to self-motivate with strong employer skills and ability for attention to detail + Ability to effectively prioritize work and meet time limits + Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **What You'll Get** As a Member Services Representative at arenaflex, you'll enjoy a range of benefits, including: * Travel Perks: Ready to explore the world? You, your family, and friends can access 365 destinations on over 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join the arenaflex Family** At arenaflex, we're committed to creating a dynamic and inclusive work environment that values diversity and promotes equal opportunities for all. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community. **Apply Now** Ready to embark on a new journey of possibilities? Apply now to become a Member Services Representative at arenaflex and join our dynamic team of professionals who are passionate about delivering exceptional customer service and advancing their careers. Apply for this job