**Experienced Online Chat Representative – Air Freight Industry Expert**

As a leading player in the air freight industry, arenaflex is committed to providing exceptional customer service and innovative solutions to our clients. We are seeking a dedicated and professional Online Chat Representative to join our team in Davis, California, United States. If you are passionate about delivering outstanding customer experiences and have a strong background in the air freight industry, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a dynamic and forward-thinking company that specializes in air freight services. Our mission is to provide reliable, efficient, and cost-effective solutions to our clients, while maintaining the highest standards of customer service. With a strong presence in the industry, we are committed to innovation, excellence, and customer satisfaction. **Key Responsibilities** As an Online Chat Representative at arenaflex, you will play a critical role in providing exceptional customer service to our clients. Your key responsibilities will include: * Responding promptly and professionally to customer inquiries via online chat, ensuring that all queries are resolved efficiently and effectively. * Providing accurate information regarding products, services, and policies, and ensuring that customers are fully informed about their options. * Assisting customers with order tracking, shipping issues, and general inquiries, and resolving any problems that may arise. * Maintaining a high level of customer satisfaction through effective communication, empathy, and problem-solving skills. * Collaborating with team members and other departments as necessary to resolve customer issues and ensure seamless communication. * Documenting customer interactions and maintaining detailed records, ensuring that all customer information is accurate and up-to-date. * Adhering to company policies and procedures while maintaining confidentiality, and upholding the highest standards of professionalism and integrity. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * High school diploma or equivalent (entry-level). * Minimum of 1 year of experience in customer service, preferably in the air freight industry. * Strong written communication skills and attention to detail, with the ability to communicate effectively with customers and colleagues. * Ability to multitask and work effectively in a fast-paced environment, with a high level of energy and enthusiasm. * Proficient in using chat platforms and customer service software, with a willingness to learn and adapt to new systems and technologies. * Strong problem-solving skills, with the ability to think critically and resolve complex issues. **Benefits** As an Online Chat Representative at arenaflex, you will enjoy a range of benefits, including: * Competitive pay with hourly rates ranging from $21.99 to $28.00. * Health insurance, including medical, dental, and vision coverage, to ensure your physical and mental well-being. * 401(k) retirement plan with company match, to help you plan for your future. * Annual pay increases with performance reviews, to recognize your hard work and dedication. * Opportunities for career growth and advancement within the company, to help you develop your skills and expertise. * Paid time off (PTO), to allow you to relax and recharge. * Supportive work environment with a focus on employee well-being, to ensure that you feel valued and supported. **Work Schedule** As an Online Chat Representative at arenaflex, you will work a regular schedule of Monday to Friday, 8 AM to 4 PM, with 8-hour shifts and a total of 40 hours per week. This will provide you with a stable and predictable work-life balance, allowing you to plan your personal and professional commitments with confidence. **Why Join arenaflex?** At arenaflex, we are committed to creating a positive and supportive work environment that allows our employees to thrive. We believe in the importance of work-life balance, and we offer a range of benefits and perks to support your physical and mental well-being. We are also committed to career growth and development, and we offer opportunities for advancement and professional development. If you are passionate about delivering exceptional customer service and have a strong background in the air freight industry, we encourage you to apply for this exciting opportunity. Join our team and make a difference in the air freight industry while enjoying competitive pay and excellent benefits! **How to Apply** To apply for this role, please visit our website and submit your application. We look forward to receiving your application and welcoming you to our team! Apply Job! Apply for this job