**Experienced Online Chat Representative – Delivering Exceptional Customer Service and Support at arenaflex**

Are you passionate about providing top-notch customer service and support? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join arenaflex, a leading midwest highway, heavy, and municipal contractor, as an Online Chat Representative. For over 75 years, arenaflex has been delivering superb service and excellent products to our clients across the region. Our commitment to excellence has earned us a reputation as one of the area's largest and most trusted construction firms. As an Online Chat Representative, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience for all customers. **About arenaflex** arenaflex is a dynamic and innovative company that has been at the forefront of the construction industry for generations. Our rich history dates back to 1935, when we were incorporated as a successor to McCormick Dray Line, McCormick Transfer, and McCormick Construction Company. Today, we continue to push the boundaries of what is possible in construction, delivering exceptional results for our clients and fostering a culture of excellence and innovation within our organization. **Responsibilities** As an Online Chat Representative at arenaflex, you will be responsible for: * Providing prompt and professional responses to guest inquiries via live chat * Assisting guests with reservation modifications and cancellations * Resolving customer complaints and issues with empathy and effective problem-solving strategies * Providing information about hotel services, policies, and local attractions * Documenting guest interactions and maintaining accurate records in the system * Working collaboratively with other departments to ensure guest satisfaction * Staying informed about hotel promotions and offerings to effectively assist guests **Requirements** To succeed in this role, you will need: * A high school diploma or equivalent; a degree in hospitality or customer service related field is preferred * Proven experience in a customer service or support role, preferably in a remote setting * Excellent written communication skills with a professional tone * Strong problem-solving skills and the ability to work independently * Familiarity with live chat software and CRM tools is a plus * Ability to multitask and manage time effectively in a fast-paced environment * Passion for customer service and a commitment to exceeding guest expectations **Benefits** As an Online Chat Representative at arenaflex, you can expect: * Flexible Paid Time Off to balance your work and personal life * A comprehensive new hire training program to ensure your success in the role * Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development * Performance-based career advancement opportunities to help you grow and succeed within the company * Multiple coverage choices for medical insurance, including free telemedicine and medical spending account (HSA/FSA) options * Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program * Company-Sponsored Life and AD&D Insurance to provide peace of mind and financial security for you and your loved ones **What We Offer** At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in fostering a culture of excellence and innovation, where our employees can grow and succeed in their careers. As an Online Chat Representative, you will have the opportunity to: * Work with a talented and dedicated team of professionals who share your passion for customer service and support * Develop your skills and expertise through ongoing training and development programs * Contribute to the success of a dynamic and innovative company that is shaping the future of the construction industry * Enjoy a comprehensive benefits package that includes flexible Paid Time Off, medical insurance, and retirement plan options **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we invite you to apply for the Online Chat Representative role at arenaflex. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of our team! Apply for this job