Experienced Online Crisis Chat Text Supervisor for 988 Crisis Services - Leadership and Crisis Intervention Expertise Required

Introduction to arenaflex and the 988 Crisis Chat Program arenaflex is a leading organization dedicated to providing emotional support and crisis intervention services to individuals in need. Our 988 Crisis Chat Program is a vital component of our services, offering a safe and confidential space for individuals to reach out for help. As an Online Crisis Chat Text Supervisor, you will play a critical role in ensuring the overall functioning of this program, providing supervision and support to our team of Crisis Chat Counselors, and helping to deliver high-quality services to our clients. Job Overview The Online Crisis Chat Text Supervisor is responsible for the day-to-day operations of the 988 Crisis Chat Program, including individual supervision of Crisis Chat Counselors, monitoring of crisis chats, and ensuring that all clients receive the support and resources they need. This is a hybrid role, with the first four to six months requiring a combination of remote and on-site work, and a high emphasis on quality assurance. Key Responsibilities Provides supervision and support to Crisis Chat Counselors, including monitoring of crisis chats and ensuring that all clients receive high-quality services Conducts risk assessments, safety planning, and de-escalation techniques to ensure the well-being of clients Builds positive relationships with clients, providing emotional support and connecting them with resources and services as needed Ensures that all crisis chats are thoroughly documented and that Counselors are meeting productivity and quality standards Provides training and coaching to new Crisis Chat Counselors, and conducts weekly individual supervision sessions with Counselors Completes weekly quality assurance reports, performance evaluations, and yearly reviews Meets with the Assistant Director of Crisis Services to discuss program operations, concerns, and potential improvements Essential Qualifications Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention Excellent oral and written communication skills, with the ability to function successfully in an environment requiring immediate response to urgent situations Knowledge of and familiarity with local and statewide community resources, with analytical and problem-solving skills Computer skills with various software, including Microsoft Products, and proficiency in using technology to support crisis intervention services Preferred Qualifications Experience in supervising staff in a crisis intervention or mental health setting Knowledge of crisis intervention techniques, including risk assessment, safety planning, and de-escalation Familiarity with quality assurance processes and procedures, with experience in conducting quality assurance reports and evaluations Strong leadership and management skills, with the ability to motivate and support a team of Crisis Chat Counselors Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our staff. As an Online Crisis Chat Text Supervisor, you will have access to a range of training and development opportunities, including: 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources Ongoing coaching and supervision to support your growth and development as a supervisor Opportunities to participate in quality assurance and quality improvement initiatives, and to contribute to the development of new programs and services Work Environment and Company Culture arenaflex is a dynamic and supportive organization, committed to providing a positive and inclusive work environment for all staff. As an Online Crisis Chat Text Supervisor, you will be part of a team that is dedicated to delivering high-quality services to our clients, and to supporting each other in our work. Our company culture is built on values of compassion, empathy, and respect, and we are committed to fostering a positive and supportive work environment that allows all staff to thrive. Compensation, Perks, and Benefits arenaflex offers a competitive salary and benefits package, including: 100% payment of expenses for full-time employees wishing to pursue licensure, CEUs, professional trainings, and field certifications Instant wage increases for certifications achieved while employed $250 hiring bonus for full completion of onboarding and HR trainings $500 retention bonus Small loan option at 0% interest for 1 year Conclusion If you are a motivated and compassionate individual with experience in crisis intervention and supervision, we encourage you to apply for the Online Crisis Chat Text Supervisor role at arenaflex. This is a unique opportunity to join a dynamic and supportive organization, and to make a real difference in the lives of our clients. With a competitive salary and benefits package, and a range of training and development opportunities, this role offers the perfect combination of challenge and reward for the right candidate. arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. We are committed to diversity and inclusion, and to creating a positive and supportive work environment for all staff. Apply for this job